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iCloud Frequently Asked Questions (for UK Users)

Article ID = 18
Article Title = iCloud Frequently Asked Questions (for UK Users)
Article Author(s) = Graham Needham (BH)
Article Created On = 1 July 2011
Article Last Updated = 11 June 2013 11:59
Article URL = http://www.macstrategy.com/article.php?18

Article Brief Description:
Frequently Asked Questions about iCloud for UK users
Q. When is iCloud being launched?
A. Apple launched iCloud on the 12th October 2011.
Q. How much does iCloud cost?
A. The "basic" iCloud service is free.
Q. What do I need to use the iCloud service?
A. To get the full benefits of iCloud you will need an Apple ID plus one or more of the following:
  • An iPhone running iOS 5
  • An iPod Touch running iOS 5
  • An iPad running iOS 5
  • An Apple Macintosh computer running OS X 10.8 Mountain Lion or later, or Mac OS X 10.7 Lion with the 10.7.2 update or later installed - earlier versions of Mac OS X not supported!
  • A PC running Windows Vista or Windows 7 (Outlook 2007 or 2010 recommended) using the iCloud control panel - Windows XP not supported!
  • To use your Apple TV (2nd Generation) with iCloud/Photo Stream you need to update to Apple TV Software Update 4.4 or later
  • To use iPhoto with iCloud/Photo Stream you need iPhoto 11 (v9) and install the 9.2 update or later
  • To use Aperture with iCloud/Photo Stream you need Aperture v3 and install the 3.2 update or later
  • To use Safari with iCloud/Photo Stream you need Safari 5.1.1 or later
See our iOS 5 FAQ for more information on iOS 5.
A. To get the iTunes in the cloud features of iCloud you will need one or more of the following:
  • An iPhone running iOS 4.3.3 or later
  • An iPod Touch running iOS 4.3.3 or later
  • An iPad running iOS 4.3.3 or later
  • An Apple Macintosh computer running iTunes 10.3.1 or later
  • A PC running iTunes 10.3.1 or later
Q. What does the "basic" iCloud service give me?
A. When you sign up you will get the following:
  • A me.com email address (or you can continue to use your old one)
  • 5GB storage (separate to your music, apps, books or photo stream which are all stored for free)
  • Photo Stream - includes the last 1000 pictures you have taken
  • Your content, on all your devices. Your iCloud data including documents of specific applications will be accessible from your iPad, iPhone, iPod touch, Mac or PC
  • iCloud will store all your iTunes purchased music, apps, books, documents, contacts, calendar and mail
  • "Find My Friends", "Find My iPhone", "Find My Mac" facilities (dependant on what software/hardware you have)
  • iCloud can be used to backup your iOS devices including:
    • Any purchased items (music, apps, books)
    • Photos and video in the camera roll
    • Device settings
    • App data
    • Your home screen and app organisation
    • Messages (iMessage, SMS text and MMS)
    • Ringtones
    • iCloud will be able to use the above backup data to restore an iOS device
Q. What iCloud services are available via the "web"?
A. The following can be used online in a web browser e.g. Apple's Safari:
  • Mail
  • Contacts
  • Calendar
  • Notes
  • Reminders
  • Find My iPhone (iPod / iPad / Mac)
  • iWork (documents)
Q. Can I buy more storage capacity?
A. Yes, UK pricing is:
  • 10GB Additional (15GB total) = £14 per year
  • 20GB Additional (25GB total) = £28 per year
  • 50GB Additional (55GB total) = £70 per year
Q. How do I purchase more storage capacity?
A. On your iPod/iPhone/iPad go to Settings > iCloud > Storage & Backup > Buy More Storage.
On Mac OS X 10.7 Lion or later go to Apple menu > System Preferences > Internet & Wireless > iCloud > Manage… > Buy More Storage…
Q. What does "iTunes in the cloud" give me?
A. iTunes now stores your music and TV purchases in iCloud and makes them available on your (iCloud compatible) devices anywhere, any time, at no additional cost.
NOTE: iTunes in the cloud may not be available in all countries. It is available in the United Kingdom. Check this Apple support document to see if the service is available in your country.
Q. If I am backing up my iOS device to iCloud can I still backup locally using iTunes?
A. You can't do both but there is a setting in iOS 5 that allows you to switch between the two backup types.
Q. Can I switch the Photo Stream facility off?
A. Yes. Go to Settings > Photos and switch Photo Stream to "Off".
Q. Do I have control over what is synchronised with the cloud?
A. Yes. On your iPod/iPhone/iPad go to Settings > iCloud. You have individual control over the following:
  • Mail
  • Contacts
  • Calendars
  • Reminders
  • Bookmarks
  • Notes
  • Photo Stream
  • Documents & Data
  • Find My iPhone
  • Storage and Backup
A. Yes. On Mac OS X 10.7 Lion go to Apple menu > System Preferences > Internet & Wireless > iCloud. You have individual control over the following:
  • Mail & Notes
  • Contacts
  • Calendars
  • Bookmarks
  • Photo Stream
  • Documents & Data
  • Back to My Mac
  • Find My Mac
A. Yes. On Mac OS X 10.8 Mountain Lion go to Apple menu > System Preferences > Internet & Wireless > iCloud. You have individual control over the following:
  • Mail
  • Contacts
  • Calendars & Reminders
  • Notes
  • Safari
  • Photo Stream (iPhoto or Aperture required)
  • Documents & Data
  • Accounts
  • Back to My Mac
  • Find My Mac
A. Yes. On Windows Vista or 7 go to Start menu > Control Panels > iCloud. You have individual control over the following:
  • Mail (with Outlook)
  • Contacts (with Outlook)
  • Calendars & Tasks (with Outlook)
  • Bookmarks (with Safari or Internet Explorer 8 and later)
  • Photo Stream
Q. What is "iTunes Match"?
A. iTunes Match will allow you to match up any music in your iTunes library not purchased from Apple and download it from iTunes (and thus also store the music in the cloud). See our iTunes Match FAQ for more information.
NOTE: iTunes Match may not be available in all countries. It is available in the United Kingdom for £21.99 per year. Check this Apple support document to see if the service is available in your country.
Q. When iCloud data synchronises data between devices is the data encrypted?
A. See this official Apple article.
Q. Is the data store in iCloud encrypted? Does anyone have access to it?
A. See this official Apple article.
Q. Does iCloud recompress images/video/audio as it synchronises the data or is the synch "lossless"?
A. At present this is unknown - please check back.
Q. Can I use (non-Apple) email clients on my computer to access iCloud email?
A. Yes. Go to iCloud, click on Help at the bottom left, click Mail > Set up iCloud Mail > Set up iCloud Mail on your devices and computers > select your email client. The basic iCloud mail server settings can be found here.
Q. I'm having a problem with iCloud. Is there any way to know if iCloud is currently experiencing problems?
A. Yes. Keep track of iCloud issues via their status page.
Q. What happened to MobileMe?
A. The MobileMe service was switched off on 01/07/2012. There was a limited time where you could still move a MobileMe account to iCloud and also download your Gallery photos and iDisk files - this closed on 01/08/2012.
Q. I had a MobileMe account but I didn't do anything. What can I do?
A. Nothing, sorry. Your account and any data has now been removed/lost.
Q. I'm having problems connecting to file servers in the Finder/from the Desktop e.g. SMB Windows Servers/NAS or AFP Apple servers. The connection is really slow and it takes a long time/ages for the login screen to appear. What's wrong?
A. If you had a MobileMe account and/or used iDisk, Apple's closing down of the MobileMe servers can affect OS X's ability to connect to file servers via the Finder's Go menu > Connect To Server. First go to Apple menu > System Preferences > MobileMe and click the "Logout" button. Then go to Macintosh HD > Applications > Utilities > Terminal and enter these commands: sudo defaults delete /Users/[username]/Library/Preferences/.GlobalPreferences iToolsMember sudo defaults delete /Users/[username]/Library/Preferences/.GlobalPreferences iToolsMemberDomain NOTE: [username] should be replaced with your computer user account name (you can check what this is by going to Macintosh HD > Users and checking what the name of the house icon is called).

Article Keywords: iCloud MobileMe Mobile Me iOS 107 Lion 108 Mountain

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