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iPhone X Frequently Asked Questions FAQ

Article ID = 193
Article Title = iPhone X Frequently Asked Questions FAQ
Article Author(s) = Graham Needham (BH)
Article Created On = 12th September 2017
Article Last Updated = 18th September 2017
Article URL = http://www.macstrategy.com/article.php?193

Article Brief Description:
Frequently Asked Questions about the iPhone X
Trade-In Your iPhone
If you are in the United States of America (USA) Amazon.com has a special iPhone trade-in program currently in operation offering special prices on iPhone trade-ins.
Q. When is the iPhone X European launch dates?
A. The iPhone X was announced on the 12th September 2017 with pre-orders on 27th October 2017 and they will start shipping on the 3rd November 2017 (in initial countries including the United Kingdom).
Q. What models are available?
A. There is only one size of iPhone X (5.8" diagonal screen).
Q. What are the primary new/upgraded features of the iPhone X compared to the older models?
  • Super Retina HD OLED display:
    • 2436-by-1125-pixel resolution at 458 ppi
    • HDR support
    • True Tone technology
    • 1,000,000:1 contrast ratio (typical)
    • Fingerprint-resistant oleophobic coating
  • A11 Bionic processor with 64-bit architecture and Neural Engine
  • M11 motion coprocessor
  • Wireless charging using the Qi standard (pronounced "Chi")
  • Bluetooth 5
  • TrueDepth front camera with Portrait mode and Animoji
  • Portrait Lighting mode (beta version on launch)
See Apple UK's comparison chart for a full feature by feature comparison.
Q. Is the iPhone X splash, water, and dust resistant?
A. Yes, rated IP67 under IEC standard 60529.
Q. Does the iPhone X come with a 3.5mm headphone jack?
A. No.
Q. What colours is the iPhone X available in?
A. Space gray and silver.
Q. What storage capacities is the iPhone X available in?
A. 64GB and 256GB.
Q. What are the system requirements for using an iPhone X?
A. The following are required:
  • An Apple ID (for some features)
  • Internet access
  • Syncing with iTunes on a Mac or PC requires
Q. I'm not running OS X 10.10.5 or later. What can I do?
A. Check to see if you can upgrade to OS X 10.10.5 or later.
Q. iPhone X supports 4G/LTE in other countries outside of the USA. Can I take advantage of this in Europe?
Q. What mobile frequencies does the iPhone X support?
A. The iPhone X supports 23+ LTE/4G bands including those used in Europe.
Q. Does Apple have their own wireless charger?
A. Not yet. On the 12th September 2017 Apple announced the "AirPower" wireless charging mat that can charge an iPhone, Apple Watch and optional wireless charging AirPods case, all at the same time! Apple AirPower wireless charging mat
Q. Do I have to use Apple's own wireless charger?
A. No, wireless charging uses the Qi standard so any official Qi compatible charger should charge the iPhone X. Examples include:
Q. The iPhone X only comes with a "Lightning" connector and no 3.5mm audio out socket - can I still use older headphones/earbuds/audio devices that have 3.5mm connector?
A. Yes. The iPhone X comes with a Lightning to 3.5mm audio connector adaptor in the box which allows you to still connect older headphones/earbuds/audio devices to the iPhone X - however, you cannot use an older audio device and charge the iPhone via cable at the same time.
Q. The iPhone X comes with a "Lightning" connector. Can I still connect it to my computer/older devices?
A. Potentially, yes. The iPhone X comes with a Lightning to USB connector cable in the box which allows you to connect the iPhone X to your Mac or Windows PC. If you need compatibility with other devices you may need one of the following products:
  • Lightning to 3.5mm Headphone Jack Adapter
  • Lightning Earpods
  • Lightning to 30-pin Adapter Buy it now at Buy it now at Amazon UK Buy it now at Amazon USA
  • Lightning to 30-pin Adapter (0.2m) Buy it now at Buy it now at Amazon UK Buy it now at Amazon USA
  • Lightning to USB Cable (0.5m) Buy it now at Buy it now at Amazon UK Buy it now at Amazon USA
  • Lightning to USB Cable (1.0m) Buy it now at Buy it now at Amazon UK Buy it now at Amazon USA
  • Lightning to USB Cable (2.0m) Buy it now at Buy it now at Amazon UK Buy it now at Amazon USA
  • Lightning to Micro USB Adapter Buy it now at Buy it now at Amazon UK Buy it now at Amazon USA
  • Lightning to VGA Adapter Buy it now at Buy it now at Amazon UK Buy it now at Amazon USA
  • Lightning Digital AV Adapter Buy it now at Buy it now at Amazon UK Buy it now at Amazon USA
  • NOTE: The Lightning to 30-pin Adapter is not compatible with everything. Apple states "This adapter lets you connect devices with a Lightning connector to many of your 30-pin accessories. Support for analog audio output, USB audio, as well as syncing and charging. Video output not supported."
Q. Are older models of iPhone still available to buy?
A. Yes. The iPhone 7/7+, 6s/6s+ and SE are still available to buy (some models are now available with upgraded storage capacities):
  • iPhone 7/7+ 32GB/128GB (jet black, black, silver, gold or rose gold)
  • iPhone 6s/6s+ 32GB/128GB (space gray, silver, gold or rose gold)
  • iPhone SE 32GB/128GB (space gray, silver, gold or rose gold)
Q. What is Face ID?
A. There is no Touch ID home button on the iPhone X. The phone's security unlocking is done by using the front facing TrueDepth camera and your face.
Q. Is Face ID more secure than Touch ID?
A. There is a 50,000-1 chance someone else can unlock your iPhone with Touch ID. Face ID raises this to 1,000,000-1.
Q. Does Face ID store images of my face?
A. It doesn't store pictures in the traditional sense. It creates and stores "maps" of your face. It does this by using the dot projector (30,000+ dots) and the infra-red camera. These maps are mathematical models which are then stored in the secure enclave in the iPhone itself - no data is sent to any (Apple) servers with all the processing being done on the iPhone itself. Apple does not gather customer data when you setup the Face ID system on your iPhone.
Q. Can law enforcement request Face ID data?
A. No, because Apple has no data to provide.
Q. Does Face ID disable itself in certain situations like Touch ID does?
A. Yes. Face ID will be disabled:
  • after 5 failed attempts at recognition
  • if it hasn't been used in 48 hours
  • if the iPhone is rebooted/restarted
  • if you haven't entered a passcode for 6.5 days and Face ID hasn't been used in the last 4 hours
  • if the side buttons are physically pressed/squeezed simultaneously
Q. Does Face ID work in the dark?
A. Yes.
Q. Does Face ID work if I change my appearance e.g. grow a beard/moustache, change my hair style/colour?
A. Yes, Face ID learns and updates the 3D mathematical models of your face over time.
Q. Does Face ID work if parts of my face are obscured e.g. hats, scarves, glasses, make-up?
A. Yes, Face ID only needs your eyes, nose, and mouth to be uncovered to work. So if you have a garment that, for example, covers your mouth Face ID will not work. However, it has been revealed that Face ID will still work even with most sunglasses due to the infra-red part of the system.
Q. Can Face ID be tricked with a photo?
A. Supposedly, no. Face ID uses 3D imaging so 2D photos won't work.
Q. Can Face ID be tricked with a mask?
A. Supposedly, no. Face ID has been programmed to spot "masks", even high quality professional versions.
Q. Can Face ID accidentally unlock your iPhone?
A. Supposedly, no. Face ID has been programmed with "attention awareness" and should only work when you are looking towards the iPhone's screen. Looking away, turning to the side, closing your eyes should not unlock the iPhone because it needs to see both eyes and your nose and mouth.
Q. But what if I have a disability that means I can't give the iPhone my "attention" easily?
A. You can turn attention awareness off (Attention Detection in Settings) but this will lower the security capability of the feature because the iPhone will not ensure that your eyes are directly focused on it.
Q. If I'm asleep/unconscious can someone unlock my iPhone with my face?
A. Supposedly, no. Face ID should only work if your eyes are open and you are looking directly at the iPhone's screen.
Q. Could a thief unlock my iPhone just pointing the iPhone at my face?
Q. Could a security agent force me to unlock my iPhone just by pointing the iPhone at my face?
A. Potentially yes, but there are a couple of mitigations to help. Firstly, unlocking should only work if your eyes are open and you are facing/looking directly at the iPhone's screen. Secondly, if you grip the buttons on both sides of the phone (when handing it over) that will disable Face ID.
Q. Does Face ID work with Apple Pay?
A. Yes.
Q. Can Face ID work with third party apps?
A. Yes, just like Touch ID can, but the third party developer will need to update their app to take advantage of the technology. The password management app 1Password was mentioned during Apple's demo on the 12th September 2017.
Q. Does the TrueDepth front camera work with third party apps?
A. Third party apps can utilise ARkit to access the TrueDepth front camera face-tracking features but the third party developer will need to update their app to take advantage of the technology. Apple showed a Snapchat "mask" feature during their demo on the 12th September 2017. Third party developers cannot access the secure enclave and they have no access to Face ID map data stored there.
Q. Do Animojis work with third party apps?
A. No - currently it is Apple's iMessage only.
Q. Like Touch ID can work with several different fingerprints can Face ID work with multiple faces?
A. No.
Q. What version of iOS does the iPhone X come with?
A. It comes with iOS 11 and also includes the following apps free: Photos, iMovie, Pages, Numbers, Keynote and Garageband.
Q. I don't want iOS 11. Can I install/run an earlier version of iOS?
A. No.

Article Keywords: iPhone X v11iOS iOS11 iOS 11

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