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iOS/iPadOS 14 Frequently Asked Questions FAQ

Article ID = 239
Article Title = iOS/iPadOS 14 Frequently Asked Questions FAQ
Article Author(s) = Graham Needham (BH)
Article Created On = 6th May 2020
Article Last Updated = 21st October 2020
Article URL = https://www.macstrategy.com/article.php?239

Article Brief Description:
Frequently Asked Questions about Apple's iOS/iPadOS 14

WARNINGS!

  • Once you have installed/upgraded to iOS/iPadOS 14 you cannot go back. You cannot downgrade to iOS 13. Be sure to read our FAQ and check compatibility of important software apps/hardware accessories before upgrading!
  • If your iPhone/iPad/iPod touch is critical to your life in some way, e.g. for work, it's probably best to check that the apps that are critical to you have been updated/are compatible with iOS/iPadOS 14 before you upgrade
  • iOS/iPadOS 14 fixes a lot of security issues. These fixes will not come to iOS 13 or earlier or be made available for hardware that does not support iOS/iPadOS 14. If you do not upgrade or cannot upgrade you will not be properly secure especially using the internet. If security is a concern to you, unfortunately, your only option is to upgrade your hardware and run iOS/iPadOS 14!
  • iOS/iPadOS 14 no longer trusts TLS certificates signed with the SHA-1 hash algorithm
  • iOS/iPadOS 14 requires iTunes 12.8.2 or later / the Finder in macOS 10.15 or later to sync to a computer (iTunes 12.8.2 requires OS X 10.11.4 or later. So, if you are still running OS X 10.10.5 or earlier you either need to upgrade to OS X 10.11.4 or later, or, if you cannot upgrade, you may still be able to use the iOS device with an older macOS / OS X, just be sure to only upgrade/update iOS/iPadOS Over-The-Air (OTA) and never via iTunes
  • iOS/iPadOS 14 authenticates USB cables so if you are using a non-Apple cable it's best to use the original Apple cable for upgrading and syncing and don't have a third-party USB hub in-between your iOS/iPadOS device and the computer!
  • iOS/iPadOS 14 has an upgraded version of the Reminders app - when using Reminders, if you choose to upgrade to the new format, it will then only synchronise with iOS 13 or later | macOS 10.15 or later
  • The newer Notes format is not compatible with iOS 9/OS X 10.11 or earlier - once you have upgraded your device to iOS/iPadOS 14 and you open the Notes app you will be required to "Upgrade Notes" or you can close the app, which will not upgrade the Notes but means you cannot use the new Notes app!

Quick Links

Frequently Asked Questions

Q. When will iOS/iPadOS 14 be released?
A. iOS/iPadOS 14 is now available to download and install (as of 16th September 2020).
Q. How much does iOS/iPadOS 14 cost?
A. It is free, as in, a free download via the internet at ~2.5GB to ~5GB in size depending on your model of iPhone/iPad/iPod and whether you upgrade via iTunes or over-the-air (OTA).
Q. What do I need to run/upgrade to iOS 14?
A. The following iOS devices are compatible with iOS 14 but all of them may not support all special features: All other iPhones and iPod touches including the iPhone 5s, 6/6+ and the iPod touch 6th generation are not supported.
Q. What new features does iOS 14 have?
A. See Apple's official iOS 14 web page. MacStrategy's recommended features to note are:
  • Compact User Interface for Phone calls, FaceTime calls, Siri, Picture-in-Picture, and Third-party VoIP calls
  • Accessibility Back Tap - new feature to allow physically double/triple tapping the back of the iPhone to perform actions
  • FaceTime Picture-in-Picture - you can continue viewing your call while multitasking
  • On-device dictation
  • Set default email and browser apps
  • Wi-Fi Private Address
  • Sound Recognition - device will continuous listen for certain sounds and notifies you when those sounds are recognised. Some of the sounds that can be recognised include:
    • Fire / Siren / Smoke Alarms
    • Cat / Dog
    • Appliances
    • Car Horn
    • Door Bell / Knock
    • Water Running
    • Baby Crying
    • Shouting
  • App Library including:
    • App Library on the Home Screen
    • Automatic categorisation
    • Suggestions
    • Search
    • Hide Home Screen pages
    • Recently Added
  • Widgets
    • Widgets in different sizes
    • Redesigned
    • Widgets for everything
    • Widget gallery
    • Smart Stack
    • Siri Suggestions widget
  • New Messages features:
    • Pinned conversations - up to nine pinned conversations that sync across Messages in iOS, iPadOS, and macOS - requires iOS/iPadOS 14 or later | macOS 10.15 or later
    • Group conversations now with inline replies/threads and direct mentions
    • Inline replies
    • Enhanced Search
    • Enhanced photo picker
    • New Memoji stickers, hairstyles, headwear, face coverings and age options
  • New Translate app
    • Conversation mode
    • Voice translation - downloaded languages can be translated using voice even without an internet connection
    • On-device mode - enable a fully offline experience for Translate
    • Text translation
    • Favourites
    • Attention mode
    • Dictionary
    • Initially supported languages - English, Spanish, Mandarin Chinese, Japanese, Korean, Russian, German, French, Italian, Brazilian Portuguese, and Arabic
  • App Clips
    • A new way to discover apps - tapping NFC tags or scanning QR codes, also directly from Messages, Maps, and Safari
    • NOTE: Camera support for scanning an App Clip code will be made available in an iOS 14 software update later this year
      NOTE: Supported on some older iPhone models only after manually turning on NFC scan mode from the Control Centre
    • After using the small, basic App Clip, you can download the full version of the app with just a tap
    • Works with Apple Pay
    • Works with Sign in with Apple
    • Secure and private by design
  • New Safari features:
    • Inline web page Translation (initially only available in the USA and Canada with support for English, Spanish, Simplified Chinese, French, German, Russian, and Brazilian Portuguese languages)
    • Web page privacy reports
    • Password monitoring
  • New Sleep Mode with customisable Sleep Schedule and "Wind Down" features
  • Maps - new Map view expanded from USA to include United Kingdom, Ireland and Canada
  • Maps - updated with additional new features including environmentally friendly travel (bicycles + electric vehicles) - although many of these features are restricted to countries outside of the European Union on initial launch
  • Siri - additional translation languages (support for over 65 language pairs)
  • Siri - send audio messages
  • Siri - new natural language voice for some EU countries: English (Ireland / UK) + French + German + Spanish (Spain)
  • Electronic, secure Car Keys feature (requires supported iPhone model + an Apple Watch Series 5 or later)
  • Files - APFS encrypted drive support
  • New bilingual dictionaries (French–German, Indonesian–English, Japanese–Simplified Chinese, and Polish–English)
  • Autocorrection support for Ireland and Norway
  • Keyboard - Emoji search
  • Apple Cash Family
  • Family Setup - setup multiple Apple Watches for the family from one primary iPhone - requires iPhone 6s with iOS 14 or later + Apple Watch SE or Series 4/5/6 cellular models only
  • 10-bit HDR video playback and editing in Photos - requires iOS 14.1 update or later
  • Enhanced Privacy
  • Enhanced Accessibility
  • Enhanced Home app including favourite HomeKit scenes + facial recognition for HomeKit Secure Video-enabled cameras + activity Zones for video cameras and doorbells
  • Enhanced AirPods support and features including spatial audio and automatic device switching
  • Enhanced Notes
  • Enhanced Camera
  • Enhanced Search
  • Enhanced CarPlay
  • Enhanced Apple Arcade
  • Enhanced Augmented Reality
  • Enhanced Photos
  • Enhanced Reminders
  • Enhanced Voice Memos
  • Enhanced Weather - (severe weather event warnings only available for the USA, Europe, Japan, Canada, and Australia)
Q. What special new features are supported by which iPhone/iPod touch model?
A. See the table below:
Table 1: MacStrategy.com's iOS 14 new feature hardware compatibility chart
Feature iPhone SE 1st Gen iPhone 6s/6s+ iPhone 7/7+ iPhone 8/8+ iPhone X iPhone Xʀ iPhone Xs (Max) iPhone 11 iPhone 11 Pro (Max) iPhone SE 2nd Gen iPod touch 7th Gen
Car Keys ✖︎︎✖︎︎︎︎︎✖︎︎✖︎︎︎✔︎✖︎︎
AirPods Spatial Audio ✖︎︎︎✖︎︎︎︎︎✔︎︎✔︎︎✔︎︎︎✔︎︎︎︎✖︎︎
Tap an NFC tag - auto ✖︎︎✖︎︎︎︎✖︎︎✖︎︎︎︎✖︎︎✔︎︎✖︎︎
Tap an NFC tag - turn on ✖︎︎✖︎︎︎︎✔︎︎✔︎︎︎︎✔︎︎–︎–︎︎
ARKit: Location Anchors ✖︎︎✖︎︎︎︎✖︎︎✖︎︎︎︎✖︎︎✖︎︎
Volume buttons burst photos
+ QuickTake video
✖︎︎✖︎︎︎︎✖︎︎✖︎︎︎︎✖︎︎✖︎︎
On-device dictation ✖︎︎✖︎︎✖︎︎✖︎︎✖︎︎
Exposure compensation control ✖︎︎✖︎︎✖︎︎✖︎︎✖︎︎
10-bit HDR video playback
+ editing in Photos†
✖︎︎✖︎︎✖︎︎✔︎︎✖︎︎
† - this feature requires iOS 14.1 or later.
Q. What new additional features does iPadOS 14 have?
A. See Apple's official iPadOS 14 web page. Here is MacStrategy's recommended iPadOS unique features to note:
  • Scribble
    • Handwrite in any text field
    • Scratch to delete
    • Circle to select
    • Touch and hold to add space
    • Scribble shortcut palette
  • Better Note-Taking with Apple Pencil
    • Smart Selection
    • Copy and paste as text
    • Shape recognition
      • Line
      • Curve
      • Square
      • Rectangle
      • Circle
      • Oval
      • Heart
      • Triangle
      • Star
      • Cloud
      • Hexagon
      • Thought bubble
      • Outlined arrow
      • Continuous line with 90‑degree turns
      • Line with arrow endpoint
      • Curve with arrow endpoint
    • Drag to select
    • Make space
    • Data detectors
  • Safari - Favicons in tabs by default
NOTE: iPadOS 14 does not include the following new iOS 14 features:
  • App Library
  • Back Tap (accessibility)
  • Camera enhancements
  • Car Keys
  • Emoji search
  • App clips via NFC (links and QR codes will still work)
  • Translate app
  • Still no Health or Weather apps on the iPad so any new features in those apps will obviously not be available on an iPad
Q. What do I need to run/upgrade to iPadOS 14?
A. The following iPads are compatible with iPadOS 14: All other iPads including the original iPad Air and iPad minis 2 + 3 are not supported.
The following iOS devices originally came supplied with iPadOS 14.x:
Q. What special new features are supported by which iPad model?
A. See the table below:
Table 2: MacStrategy.com's iPadOS 14 new feature hardware compatibility chart
Feature iPad 5th Gen iPad 6th Gen iPad 7th Gen iPad Air 2 iPad Air 3 iPad mini 4 iPad mini 5 iPad Pro iPad Pro 2nd Gen iPad Pro 3rd Gen
ARKit: Location Anchors (requires cellular model) ✖︎︎✖︎︎︎︎︎✖︎︎✖︎︎︎✔︎︎✔︎✔︎︎
RealityKit: Video textures ✔︎︎✔︎︎︎︎✔︎︎✖︎︎︎︎✔︎︎✔︎︎
AirPods Spatial Audio ✖︎︎✔︎︎︎︎︎︎✔︎︎︎︎✖︎︎︎✔︎︎︎✔︎︎
On-device dictation ✖︎︎✖︎︎︎︎︎✖︎︎✖︎︎︎✔︎︎︎✔︎︎
10-bit HDR video playback
+ editing in Photos†
✖︎︎✖︎︎︎︎︎✖︎︎✖︎︎︎✔︎✔︎︎
† - this feature requires iOS 14.1 or later.
Q. The new universal search is annoying. Is there any way to restrict what apps' contents are searched?
A. Yes but it is a little long winded. Go to Settings app > Siri & Search > scroll down for a list of apps installed > for each app you don't want Universal Search to search, tap on the app > turn OFF "Show Content in Search".
Q. How do I pin/unpin Message conversations?
A. Go to Messages app > locate the conversation you want to pin/unpin > long tap on it > select pin/unpin from the menu.
Q. How do I configure the new (on-device) translation feature?
A. Go to Settings app > Translation > and you can set "Preferred Language" and "On-device mode" (On-device translations may not be as accurate as online translations).
Q. Where do I configure the new on-device Dictation feature?
A. On-device Dictation is automatic once Dictation is turned on (go to Settings app > General > Keyboards > turn ON "Enable Dictation". On-device Dictation only works on newer iPhone/iPad models (see charts above). At the launch of iOS 14, it is only for specific languages e.g. English - if you enable additional Dictation languages, those languages will still be processed via the internet.
Q. How do I setup the Accessibility Back Tap feature?
A. Go to Settings app > Accessibility > Touch > Back Tap and configure. You can configure different actions for double and triple tap.
Q. Does the Accessibility Back Tap feature work when the device has a cover on it?
A. Yes. We have even confirmed this feature still works even with a thick, bulky Otterbox Defender case!
Q. How do I setup the Sound Recognition feature?
A. Go to Settings app > Accessibility > Sound Recognition and configure (you can also add this feature as a Control Centre item - go to Settings app > Control Centre > Customise Controls > add Sound Recognition).
Q. How do I configure third-party applications to be used instead of Apple's?
A. Apple haven't made it easy. First, install your preferred third-party application(s) > then go to Settings app > …
  • (for browser) > scroll down to find your browser in the third-party application list and tap on it > tap "Default Browser App" > select your browser from the list
  • (for email) > scroll down to find your email application in the third-party application list and tap on it > tap "Default Mail App" > select your email application from the list
Q. How do I connect a wireless game controller?
A. Apple has official instructions online.
Q. I have a compatible device so how do I get iOS/iPadOS 14? What do I need to download & install iOS/iPadOS 14?
A. You can download and upgrade to iOS/iPadOS 14 "over-the-air" directly on your device - follow our recommended instructions below.
A. Or you can download iOS/iPadOS on your computer and use iTunes to upgrade your device (iTunes 12.8.2 or later required to obtain iOS/iPadOS 14 - iTunes 12.8.2 is now available to download). Basic system requirements for iTunes 12.8 are:
  • An Apple Macintosh computer with an Intel processor + OS X 10.11.4 or later
  • or a PC with 1GHz Intel or AMD processor and 512MB of RAM + Windows 7 or later
Once you have iTunes 12.8.2 or later installed plug in your iDevice, click your device's icon in the top left of the iTunes window), then click "Check for update" on the right or better still follow our recommended instructions:
Click here for recommended instructions for upgrading to iOS/iPadOS 14 using iTunes.
Click here if you are having problems upgrading to iOS/iPadOS 14.
Q. Can I get any manuals for iOS/iPadOS 14?
A. Yes. Apple provides official manuals via their Books Store:
  • iOS 14 for iPhone Buy it now on the Apple iBook Store
  • iPadOS 14 for iPad (Air / mini / Pro) Buy it now on the Apple iBook Store
Q. What are the standard Apple iOS/iPadOS apps?
A. Below is a list of standard Apple provided apps included with iOS/iPadOS 14 that can now be removed hidden (not all apps are installed on older devices):
  • App Store
  • Books
  • Calculator (not included with iPadOS)
  • Calendar
  • Camera
  • Clock
  • Compass (not included with iPadOS)
  • Contacts†
  • FaceTime
  • Files
  • Find My (iPhone/iPad/iPod/Mac/Friends)
  • Health (not included with iPadOS)
  • Home
  • iTunes Store
  • Mail
  • Maps
  • Measure
  • Messages
  • Music††
  • News
  • Notes
  • Phone (not included with iPadOS)
  • Photo Booth
  • Photos
  • Podcasts
  • Reminders
  • Safari
  • Settings
  • Shortcuts
  • Siri
  • Stocks
  • Tips
  • Translate (not included with iPadOS)
  • TV
  • Voice Memos
  • Wallet (not included with iPadOS)
  • Watch††† (not included with iPadOS)
  • Weather (not included with iPadOS)
NOTE: Apps can only be re-downloaded unhidden or "updated" via your iOS device - you cannot use iTunes. This is because apps are not actually deleted from your device (only user data and necessary hooks are removed). The signed, secure version of the app remains on your device, just hidden. "Re-downloading" an app doesn't actually involve a download and instead simply "unhides" the app on your device.
† - You can remove hide the Contacts app from an iPhone only. If you remove hide Contacts, you won't lose your contact information. You can still find all of that information in the Phone app.
†† - If you remove hide the Music app, it won’t be available to use with CarPlay.
††† - If you try to remove hide the Watch app from an iPhone that's paired with an Apple Watch, an alert asks you to unpair your Apple Watch before you can remove the app.
Q. How do I remove hide the standard Apple iOS/iPadOS apps?
A. Locate the icon for the app you want to remove. Tap and hold until it jiggles and an x appears in the top left. Tap the x. Confirm you want to remove the app.
Q. How do I get a standard Apple iOS/iPadOS app back that I have removed hidden?
A. Go to the App Store on the device where it has been removed hidden. Search for the app you want in the App Store. Locate it and tap the cloud icon to reinstall/unhide it (it is not actually downloaded, it is simply unhidden).
Q. What features are available in my country?
A. Based on Apple's feature vs country availability list the following features are available in the United Kingdom:
  • News [iOS 9.1 or later required]
  • Apple Music [iOS 8.4 or later required]
  • Beats Radio [iOS 8.4 or later required]
  • Apple Pay [iOS 8.1 or later required]
  • Maps [iOS 6 or later required]
  • Maps > Standard
  • Maps > Satellite
  • Maps > Directions
  • Maps > Turn-by-Turn Navigation
  • Maps > Speed Limits
  • Maps > Flyover
    • Belfast
    • Birmingham
    • Blackpool
    • Edinburgh
    • Glasgow
    • Kingston upon Hull
    • Leeds
    • Liverpool
    • London
    • Manchester
    • Middlesbrough
    • Newcastle upon Tyne
    • Nottingham
    • Stoke-on-Trent
    • Stonehenge
  • Maps > Public Transport Transit Routes
    • Birmingham
    • Bristol
    • Cardiff
    • Glasgow
    • Leeds-Bradford
    • Liverpool
    • London
    • Manchester
    • Newcastle
    • Sheffield
  • Maps > 3D Buildings in Navigation
    • Birmingham
    • London
    • Manchester
  • Maps > Traffic
  • Maps > Business Reviews and Photos
  • Maps > Transit - Great Britain
  • Maps > Nearby
  • Maps > Indoor maps including airports [iOS 11 or later required]
    • London LHR
  • Siri [iOS 6 or later required]
  • Siri > Sports
  • Siri > Twitter integration
  • Siri > Facebook integration
  • Siri > Restaurant Information
  • Siri > Restaurant Reviews
  • Siri > Movie Information
  • Siri > Movie Reviews
  • Siri > Movie Showtimes
  • Siri > Dictionary
  • Siri > Calculations and Conversions
  • QuickType [iOS 8.1 or later required]
  • QuickType Keyboard > Language Support - English UK
  • QuickType Keyboard > Predictive Input - English UK
  • QuickType Keyboard > Dictation - English UK
  • QuickType Keyboard > Multilingual Typing - English UK
  • QuickType Keyboard > Contextual Predictions - English UK
  • QuickType Keyboard > Emoji Predictions - English UK
  • Spotlight Suggestions [iOS 8.1 or later required]
  • Apple CarPlay [iOS 7.1 or later required]
  • iTunes Store > music, movies and TV)
  • App Store > apps and games
Features specifically not available in the United Kingdom:
  • Maps > Lane Guidance
  • Siri > Restaurant Reservations
Q. I don't like iOS/iPadOS 14. Can I go back/downgrade?
A. Sorry, no you can't.

Recommended Instructions For Upgrading To iOS/iPadOS 14 Using The Finder With macOS 10.15 Or Later

NOTE: Upgrading to iOS/iPadOS 14 can take many hours (1-6 hours is common). Make sure you have a permanent connection to the internet and have the time to install the upgrade!
  1. Update your macOS to the latest version:
  2. Shutdown your computer and disconnect all external devices except your mouse, keyboard and monitor
  3. Startup your computer
  4. Shutdown your iPhone/iPad/iPod (hold the sleep/on/off button on the top until you get the "slide to power off" option and slide it to power your device off)
  5. Startup your iPhone/iPad/iPod (hold the sleep/on/off button on the top until the Apple logo appears)
  6. Attach your iPod/iPhone/iPad directly to your computer using an Apple USB cable (don't use any hubs or connect it to a monitor or keyboard)
  7. Backup your iPhone/iPad/iPod:
    • If you use iCloud for backups, on the device go to Settings > (your account) > iCloud > iCloud Backup > tap "Back Up Now"
    • If you use macOS 10.15 or later go to the Finder > select your iPod/iPhone/iPad (click on it's icon in the sidebar, under Locations, of any open Finder window) > click "Summary" at the top and then click the "Back Up Now" button
  8. Go to the Finder and open a window, then select your iPod/iPhone/iPad in the list on the left (go to View menu > Show Sidebar to see this list) and then click "Check for update" on the right
  9. NOTE: Attaching an iPod/iPhone/iPad to your computer, macOS may request that it needs to install required software (a USB driver for your device) - if it asks to do this, let it install and wait for it to install before proceeding!
  10. Follow the on screen instructions
  11. NOTE: You may need to let macOS install a small software update before you can begin the iOS/iPadOS upgrade process. Once macOS has installed the update, go back two steps to continue with the iOS/iPadOS upgrade.
  12. It is best that you do not use your computer while the upgrade is happening. Do not be tempted to browse the web, check email, play music or use your iPod/iPhone/iPad.
  13. NOTE: You need patience at this point as it can take a long time to upgrade (1-6 hours is common)!
  14. If you encounter problems check our troubleshooting list
  15. Once the upgrade has completed go through any "setup" screens by following the on screen instructions
  16. Once the upgrade has completed you will get any new "setup" screens:
    • Follow the on-screen instructions
  17. Once you have completed the upgrade "setup", check for updated apps by going to App Store app > tap your user icon in the top right > scroll down for 'AVAILABLE UPDATES" > tap "Update All"
  18. Sync your device (to create a new and latest backup and also to sync your updated/new apps)
  19. The upgrade is complete
  20. Check the following:
    • Bluetooth will be turned on again - if you want to turn it off go to Settings > Bluetooth
    • If you have an iTunes Match account it will probably be turned on by default - if you want to change that go to Settings > iTunes & App Store
    • If you used Photo Stream in iCloud you may need to resynchronise it - go to Settings > Photos & Camera and turn "My Photo Stream" OFF and then back ON again
    • Notification preferences for some apps may have changed/been updated - check apps listed under the Settings app > Notifications
    • iCloud synchronisation settings may have changed/been updated - check settings under the Settings app > scroll to the top and tap on your user ID > tap iCloud > check synchronisation settings
  21. Now, if you haven't already, why not check out our FAQ

Troubleshooting Problems When Upgrading To iOS/iPadOS 14 Using The Finder With macOS 10.15 Or Later

Most errors are due to the fact that upon the release of iOS/iPadOS 14 everyone in the world is trying to upgrade at the same time. The best thing to do in this scenario is have patience and keep trying or simply wait for a day or two to let things settle down (do you really need to have iOS/iPadOS 14 right now?).
If you are having problems before or during the upgrade has completed try our troubleshooting steps.
If you are having problems after the upgrade has completed try Restoring Your iPod/iPhone/iPad.
Troubleshooting Problems Before Or During Upgrading To iOS/iPadOS 14
  1. Shutdown your computer and disconnect all external devices except your mouse, keyboard and monitor
  2. If you have not already done so, update macOS to the latest version:
  3. Install all the latest updates for your operating system - go to the Apple menu > System Preferences > Software Updates > install all listed updates. Repeat this step until there are no more updates to install.
  4. Restart your computer
  5. Run standard maintenance routines on your computer:
  6. Restart your computer
  7. Shutdown your iPhone/iPad/iPod (hold the sleep/on/off button on the top until you get the "slide to power off" option and slide it to power your device off)
  8. Startup your iPhone/iPad/iPod (hold the sleep/on/off button on the top until the Apple logo appears)
  9. Attach your iPod/iPhone/iPad directly to your computer using an Apple USB cable (don't use any hubs or connect it to a monitor or keyboard)
  10. Make a manual backup of the old backups for your iPod/iPhone/iPad - make a copy of/backup the Macintosh HD > Users > your home directory > Library > Application Support > MobileSync > Backup folder
  11. Delete all old backups - go to the Finder > open a window > select your iPod/iPhone/iPad in the list on the left > click General tab > Manage Backups > and delete all backups for the device you are trying to upgrade
  12. Create a fresh, new backup:
    • If you use iCloud for backups, on the device go to Settings > (your account) > iCloud > iCloud Backup > tap "Back Up Now"
    • If you use macOS 10.15 or later go to the Finder > select your iPod/iPhone/iPad (click on it's icon in the sidebar, under Locations, of any open Finder window) > click "Summary" at the top and then click the "Back Up Now" button
  13. Try upgrading again - go to the Finder > open a window > select your iPod/iPhone/iPad in the list on the left > click "Check for update" on the right
  14. Follow the on screen instructions
  15. It is best that you do not use your computer while the upgrade is happening. Do not be tempted to browse the web, check email, play music or use your iPod/iPhone/iPad.
  16. NOTE: You need patience at this point as it can take a long time to upgrade (1-6 hours is common)!
  17. If you still encounter problems you will need to Restore your iPod/iPhone/iPad
  18. Once you have completed the upgrade "setup", check for updated apps by going to App Store app > tap your user icon in the top right > scroll down for 'AVAILABLE UPDATES" > tap "Update All"
  19. Backup your iPhone/iPad/iPod:
    • If you use iCloud for backups, on the device go to Settings > (your account) > iCloud > iCloud Backup > tap "Back Up Now"
    • If you use macOS 10.15 or later go to the Finder > select your iPod/iPhone/iPad (click on it's icon in the sidebar, under Locations, of any open Finder window) > click "Summary" at the top and then click the "Back Up Now" button
  20. The upgrade is complete
  21. Check the following:
    • Bluetooth will be turned on again - if you want to turn it off go to Settings > Bluetooth
    • If you have an iTunes Match account it will probably be turned on by default - if you want to change that go to Settings > iTunes & App Store
    • If you used Photo Stream in iCloud you may need to resynchronise it - go to Settings > Photos & Camera and turn "My Photo Stream" OFF and then back ON again
    • Notification preferences for some apps may have changed/been updated - check apps listed under the Settings app > Notifications
    • iCloud synchronisation settings may have changed/been updated - check settings under the Settings app > scroll to the top and tap on your user ID > tap iCloud > check synchronisation settings
  22. Now, if you haven't already, why not check out our FAQ
NOTE: Apple has some notes on resolving iOS/iPadOS update and restore errors in iTunes and information on specific iOS/iPadOS update and restore error numbers.

Recommended Instructions For Upgrading To iOS/iPadOS 14 Using iTunes With macOS 10.14 Or Earlier/Windows

NOTE: Upgrading to iOS/iPadOS 14 can take many hours (1-6 hours is common). Make sure you have a permanent connection to the internet and have the time to install the upgrade!
  1. Update your operating system to the latest version:
  2. Download the latest iTunes full installer (iTunes 12.8.2 or later required)
  3. Install iTunes manually
  4. Shutdown your computer and disconnect all external devices except your mouse, keyboard and monitor
  5. Startup your computer
  6. Shutdown your iPhone/iPad/iPod (hold the sleep/on/off button on the top until you get the "slide to power off" option and slide it to power your device off)
  7. Startup your iPhone/iPad/iPod (hold the sleep/on/off button on the top until the Apple logo appears)
  8. Attach your iPod/iPhone/iPad directly to your computer using an Apple USB cable (don't use any hubs or connect it to a monitor or keyboard)
  9. Backup your iPhone/iPad/iPod:
    • If you use iCloud for backups, on the device go to Settings > (your account) > iCloud > iCloud Backup > tap "Back Up Now"
    • If you use iTunes 12 or later open the iTunes application > select your iPod/iPhone/iPad (click on it's icon in the top left of the iTunes window) > click "Summary" at the top of the list on the left (go to View menu > Show Sidebar to see this list) > click the "Back Up Now" button on the right
    • If you use iTunes 11 open the iTunes application > select your iPod/iPhone/iPad in the list on the left (go to View menu > Show Sidebar to see this list) > click your device's button in the top right of the iTunes window, then click "Summary" along the top > click the "Back Up Now" button
    • If you use iTunes 10.7 or earlier open the iTunes application > select your iPod/iPhone/iPad in the list on the left > click the "Sync" button in the bottom right
  10. (Open iTunes and) select your iPod/iPhone/iPad in the list on the left (go to View menu > Show Sidebar to see this list or click your device's button in the top right of the iTunes window) and then click "Check for update" on the right
  11. NOTE: Attaching an iPod/iPhone/iPad to your computer, iTunes may request that it needs to install required software (a USB driver for your device) - if it asks to do this, let it install and wait for it to install before proceeding!
  12. Follow the on screen instructions
  13. NOTE: You may need to let iTunes/macOS install a small software update before you can begin the iOS/iPadOS upgrade process. Once iTunes has quit and installed the update, go back two steps to continue with the iOS/iPadOS upgrade.
  14. It is best that you do not use your computer while the upgrade is happening. Do not be tempted to browse the web, check email, play music or use your iPod/iPhone/iPad.
  15. NOTE: You need patience at this point as it can take a long time to upgrade (1-6 hours is common)!
  16. If you encounter problems check our troubleshooting list
  17. Once the upgrade has completed go through any "setup" screens by following the on screen instructions
  18. Once the upgrade has completed you will get any new "setup" screens:
    • Follow the on-screen instructions
  19. Once you have completed the upgrade "setup", check for updated apps by going to App Store app > tap your user icon in the top right > scroll down for 'AVAILABLE UPDATES" > tap "Update All"
  20. Sync your device (to create a new and latest backup and also to sync your updated/new apps)
  21. The upgrade is complete
  22. Check the following:
    • Bluetooth will be turned on again - if you want to turn it off go to Settings > Bluetooth
    • If you have an iTunes Match account it will probably be turned on by default - if you want to change that go to Settings > iTunes & App Store
    • If you used Photo Stream in iCloud you may need to resynchronise it - go to Settings > Photos & Camera and turn "My Photo Stream" OFF and then back ON again
    • Notification preferences for some apps may have changed/been updated - check apps listed under the Settings app > Notifications
    • iCloud synchronisation settings may have changed/been updated - check settings under the Settings app > scroll to the top and tap on your user ID > tap iCloud > check synchronisation settings
  23. Now, if you haven't already, why not check out our FAQ

Troubleshooting Problems When Upgrading To iOS/iPadOS 14 Using iTunes With macOS 10.14 Or Earlier/Windows

Most errors are due to the fact that upon the release of iOS/iPadOS 14 everyone in the world is trying to upgrade at the same time. The best thing to do in this scenario is have patience and keep trying or simply wait for a day or two to let things settle down (do you really need to have iOS/iPadOS 14 right now?).
If you are having problems before or during the upgrade has completed try our troubleshooting steps.
If you are having problems after the upgrade has completed try Restoring Your iPod/iPhone/iPad.
Troubleshooting Problems Before Or During Upgrading To iOS/iPadOS 14
  1. Shutdown your computer and disconnect all external devices except your mouse, keyboard and monitor
  2. If you have not already done so, update your operating system to the latest version:
  3. Install all the latest updates for your operating system:
    • Macintosh (macOS 10.14 or later) > go to the Apple menu > System Preferences > Software Updates > install all listed updates. Repeat this step until there are no more updates to install.
    • Macintosh (up to macOS 10.13) > go to the Apple menu > App Store… > Updates > install all listed updates. Repeat this step until there are no more updates to install.
    • Windows > install all high priority updates. Repeat until there are no more updates to install.
  4. Remove iTunes from your computer:
  5. Restart your computer
  6. Run standard maintenance routines on your computer:
  7. Download the latest iTunes full installer (iTunes 12.8.2 or later required)
  8. Install iTunes manually
  9. Restart your computer
  10. Shutdown your iPhone/iPad/iPod (hold the sleep/on/off button on the top until you get the "slide to power off" option and slide it to power your device off)
  11. Startup your iPhone/iPad/iPod (hold the sleep/on/off button on the top until the Apple logo appears)
  12. Attach your iPod/iPhone/iPad directly to your computer using an Apple USB cable (don't use any hubs or connect it to a monitor or keyboard)
  13. Make a manual backup of the old backups for your iPod/iPhone/iPad:
    • Macintosh > make a copy of/backup the Macintosh HD > Users > your home directory > Library > Application Support > MobileSync > Backup folder
    • Windows > make a copy of/backup the C:\Documents and Settings\Users\YOUR_USER_NAME\AppData\Raoming\Apple Computer\MobileSync\Backup
  14. Delete all old backups - Open iTunes and go to iTunes Preferences > Devices tab and delete all backups for the device you are trying to upgrade
  15. Create a fresh, new backup:
    • If you use iCloud for backups, on the device go to Settings > (your account) > iCloud > iCloud Backup > tap "Back Up Now"
    • If you use iTunes 12 or later open the iTunes application > select your iPod/iPhone/iPad (click on it's icon in the top left of the iTunes window) > click "Summary" at the top of the list on the left (go to View menu > Show Sidebar to see this list) > click the "Back Up Now" button on the right
    • If you use iTunes 11 open the iTunes application > select your iPod/iPhone/iPad in the list on the left (go to View menu > Show Sidebar to see this list) > click your device's button in the top right of the iTunes window, then click "Summary" along the top > click the "Back Up Now" button
    • If you use iTunes 10.7 or earlier open the iTunes application > select your iPod/iPhone/iPad in the list on the left > click the "Sync" button in the bottom right
  16. Try upgrading again - (open iTunes and) select your iPod/iPhone/iPad in the list on the left (or click your device's button in the top right of the iTunes window) and then click "Check for update" on the right
  17. Follow the on screen instructions
  18. It is best that you do not use your computer while the upgrade is happening. Do not be tempted to browse the web, check email, play music or use your iPod/iPhone/iPad.
  19. NOTE: You need patience at this point as it can take a long time to upgrade (1-6 hours is common)!
  20. If you still encounter problems you will need to Restore your iPod/iPhone/iPad
  21. Once you have completed the upgrade "setup", check for updated apps by going to App Store app > tap your user icon in the top right > scroll down for 'AVAILABLE UPDATES" > tap "Update All"
  22. Backup your iPhone/iPad/iPod:
    • If you use iCloud for backups, on the device go to Settings > (your account) > iCloud > iCloud Backup > tap "Back Up Now"
    • If you use iTunes 12 or later open the iTunes application > select your iPod/iPhone/iPad (click on it's icon in the top left of the iTunes window) > click "Summary" at the top of the list on the left (go to View menu > Show Sidebar to see this list) > click the "Back Up Now" button on the right
    • If you use iTunes 11 open the iTunes application > select your iPod/iPhone/iPad in the list on the left (go to View menu > Show Sidebar to see this list) > click your device's button in the top right of the iTunes window, then click "Summary" along the top > click the "Back Up Now" button
    • If you use iTunes 10.7 or earlier open the iTunes application > select your iPod/iPhone/iPad in the list on the left > click the "Sync" button in the bottom right
  23. The upgrade is complete
  24. Check the following:
    • Bluetooth will be turned on again - if you want to turn it off go to Settings > Bluetooth
    • If you have an iTunes Match account it will probably be turned on by default - if you want to change that go to Settings > iTunes & App Store
    • If you used Photo Stream in iCloud you may need to resynchronise it - go to Settings > Photos & Camera and turn "My Photo Stream" OFF and then back ON again
    • Notification preferences for some apps may have changed/been updated - check apps listed under the Settings app > Notifications
    • iCloud synchronisation settings may have changed/been updated - check settings under the Settings app > scroll to the top and tap on your user ID > tap iCloud > check synchronisation settings
  25. Now, if you haven't already, why not check out our FAQ
NOTE: Apple has some notes on resolving iOS/iPadOS update and restore errors in iTunes and information on specific iOS/iPadOS update and restore error numbers.

Recommended Instructions For Upgrading To iOS/iPadOS 14 Over-The-Air

NOTE: Upgrading to iOS/iPadOS 14 can take many hours (1-6 hours is common). Make sure you have a permanent connection to the internet and have the time to install the upgrade!
  1. Shutdown your iPhone/iPad/iPod (hold the sleep/on/off button on the top until you get the "slide to power off" option and slide it to power your device off)
  2. Startup your iPhone/iPad/iPod (hold the sleep/on/off button on the top until the Apple logo appears)
  3. Make sure you are connected to the internet using a wi-fi connection
  4. Backup your iPhone/iPad/iPod:
    • If you use iCloud for backups, on the device go to Settings > (your account) > iCloud > iCloud Backup > tap "Back Up Now"
    • If you use macOS 10.15 or later go to the Finder > select your iPod/iPhone/iPad (click on it's icon in the sidebar, under Locations, of any open Finder window) > click "Summary" at the top and then click the "Back Up Now" button
    • If you use iTunes 12 or later open the iTunes application > select your iPod/iPhone/iPad (click on it's icon in the top left of the iTunes window) > click "Summary" at the top of the list on the left (go to View menu > Show Sidebar to see this list) > click the "Back Up Now" button on the right
    • If you use iTunes 11 open the iTunes application > select your iPod/iPhone/iPad in the list on the left (go to View menu > Show Sidebar to see this list) > click your device's button in the top right of the iTunes window, then click "Summary" along the top > click the "Back Up Now" button
    • If you use iTunes 10.7 or earlier open the iTunes application > select your iPod/iPhone/iPad in the list on the left > click the "Sync" button in the bottom right
  5. Disconnect all external devices that may be connected to your iPhone/iPad/iPod
  6. Connect your iPhone/iPad/iPod to a power supply
  7. Go to Settings > General > Software Update
  8. Tap "Download and Install"
  9. Follow the on screen instructions
  10. It is best that you do not use your iPhone/iPad/iPod while the upgrade is happening.
  11. NOTE: You need patience at this point as it can take a long time to upgrade (1-6 hours is common)!
  12. If you encounter problems check our troubleshooting list
  13. Once the upgrade has completed go through any "setup" screens by following the on screen instructions
  14. Once the upgrade has completed you will get any new "setup" screens:
    • Follow the on-screen instructions
  15. Once you have completed the upgrade "setup", check for updated apps by going to App Store app > tap your user icon in the top right > scroll down for 'AVAILABLE UPDATES" > tap "Update All"
  16. Backup your iPhone/iPad/iPod:
    • If you use iCloud for backups, on the device go to Settings > (your account) > iCloud > iCloud Backup > tap "Back Up Now"
    • If you use macOS 10.15 or later go to the Finder > select your iPod/iPhone/iPad (click on it's icon in the sidebar, under Locations, of any open Finder window) > click "Summary" at the top and then click the "Back Up Now" button
    • If you use iTunes 12 or later open the iTunes application > select your iPod/iPhone/iPad (click on it's icon in the top left of the iTunes window) > click "Summary" at the top of the list on the left (go to View menu > Show Sidebar to see this list) > click the "Back Up Now" button on the right
    • If you use iTunes 11 open the iTunes application > select your iPod/iPhone/iPad in the list on the left (go to View menu > Show Sidebar to see this list) > click your device's button in the top right of the iTunes window, then click "Summary" along the top > click the "Back Up Now" button
    • If you use iTunes 10.7 or earlier open the iTunes application > select your iPod/iPhone/iPad in the list on the left > click the "Sync" button in the bottom right
  17. The upgrade is complete
  18. Check the following:
    • Bluetooth will be turned on again - if you want to turn it off go to Settings > Bluetooth
    • If you have an iTunes Match account it will probably be turned on by default - if you want to change that go to Settings > iTunes & App Store
    • If you used Photo Stream in iCloud you may need to resynchronise it - go to Settings > Photos & Camera and turn "My Photo Stream" OFF and then back ON again
    • Notification preferences for some apps may have changed/been updated - check apps listed under the Settings app > Notifications
    • iCloud synchronisation settings may have changed/been updated - check settings under the Settings app > scroll to the top and tap on your user ID > tap iCloud > check synchronisation settings
  19. Now, if you haven't already, why not check out our FAQ

Troubleshooting Problems When Upgrading To iOS/iPadOS 14 Over-The-Air

Most errors are due to the fact that upon the release of iOS/iPadOS 14 everyone in the world is trying to upgrade at the same time. The best thing to do in this scenario is have patience and keep trying or simply wait for a day or two to let things settle down (do you really need to have iOS/iPadOS 14 right now?). If you are having problems before or during the upgrade has completed try:
  • Try again - it may just be that Apple's servers are overloaded
  • Shutdown your iPhone/iPad/iPod (hold the sleep/on/off button on the top until you get the "slide to power off" option and slide it to power your device off)
  • Startup your iPhone/iPad/iPod (hold the sleep/on/off button on the top until the Apple logo appears)
  • Use a different internet connection (the wi-fi connection you are on could be flakey)
  • Try resetting the resetting and restoring Your iPod/iPhone/iPad:
Resetting and restoring Your iPod/iPhone/iPad e.g. if you are having problems after the upgrade has completed:
  • If you use iTunes for syncing your iPod/iPhone/iPad try restoring Your iPod/iPhone/iPad
  • If you use iCloud for syncing your iPod/iPhone/iPad:
  • WARNING: This process will wipe your iPod/iPhone/iPad completely clean, install a fresh copy of iOS/iPadOS 14 via the internet and then restore your data from your iCloud backup. Make sure you have a backup. It can also take a long time so be prepared and patient!
    1. Go to Settings > General > Reset > Erase All Content And Settings
    2. Once your iPod/iPhone/iPad has reinstalled iOS/iPadOS 14 via the internet you will get the setup new device options
    3. Select/tap "Restore from iCloud Backup"
    4. Select your most recent backup and restore
    5. If you still get problems try this process again but use an older backup from the list (if available)
    6. Once your upgrade has completed successfully check the following:
      • Bluetooth will be turned on again - if you want to turn it off go to Settings > Bluetooth
      • If you have an iTunes Match account it will probably be turned on by default - if you want to change that go to Settings > iTunes & App Store
      • If you used Photo Stream in iCloud you may need to resynchronise it - go to Settings > Photos & Camera and turn "My Photo Stream" OFF and then back ON again
      • Notification preferences for some apps may have changed/been updated - check apps listed under the Settings app > Notifications
      • iCloud synchronisation settings may have changed/been updated - check settings under the Settings app > scroll to the top and tap on your user ID > tap iCloud > check synchronisation settings
    7. Now, if you haven't already, why not check out our FAQ
NOTE: Apple has some notes on resolving issues with an over-the-air iOS/iPadOS update

Article Keywords: iPod iPad iPadair Air iPadmini mini iPadPro Pro iPhone iTunes v14iOS iOS14 iOS 14 v14iPadOS iPadOS14 iPadOS 14

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