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iOS/iPadOS 15 Frequently Asked Questions FAQ

Article ID = 259
Article Title = iOS/iPadOS 15 Frequently Asked Questions FAQ
Article Author(s) = Graham Needham (BH)
Article Created On = 6th July 2021
Article Last Updated = 7th April 2022
Article URL = https://www.macstrategy.com/article.php?259

Article Brief Description:
Frequently Asked Questions about Apple's iOS/iPadOS 15

WARNINGS!

  • Once you have installed/upgraded to iOS/iPadOS 15 you cannot go back. You cannot downgrade to an earlier version of iOS such as backing down to iOS 14. Be sure to read our FAQ and check compatibility of important software apps/hardware accessories before upgrading!
  • If your iPhone/iPad/iPod touch is critical to your life in some way, e.g. for work, it's probably best to check that the apps that are critical to you have been updated/are compatible with iOS/iPadOS 15 before you upgrade
  • iOS/iPadOS 15 fixes a lot of security issues. These fixes will not come to iOS 13 or earlier or be made available for hardware that does not support iOS/iPadOS 15. If you do not upgrade or cannot upgrade you will not be properly secure especially using the internet. If security is a concern to you, unfortunately, your only option is to upgrade your hardware and run iOS/iPadOS 15!
  • iOS/iPadOS 15 no longer trusts TLS certificates signed with the SHA-1 hash algorithm
  • iOS/iPadOS 15 authenticates USB cables so if you are using a non-Apple cable it's best to use the original Apple cable for upgrading and syncing and don't have a third-party USB hub in-between your iOS/iPadOS device and the computer!
  • iOS/iPadOS 13 and later have an upgraded version of the Reminders app - when using Reminders - if you choose to upgrade to the new format, Reminders will only synchronise with iOS 13 or later | macOS 10.15 or later
  • iOS 10 and later has a newer Notes format - if you choose to upgrade to the new format, Notes will only synchronise with iOS 9 or later | OS X 10.10.5 or later
  • iOS/iPadOS 15 and later Notes have the option of tagging and mentions - if you use either of these new features, Notes including them will be hidden on devices not running iOS 14.5 or later | macOS 11.3 or later
  • To sync to a Mac computer or upgrade via a USB connection, iOS/iPadOS 15 requires one of the following:

Quick Links

Frequently Asked Questions

Q. When will iOS/iPadOS 15 be released?
A. iOS/iPadOS 15 is now available to download and install (as of 20th September 2021).
Q. How much does iOS/iPadOS 15 cost?
A. It is free, as in, a free download via the internet at ~2.5GB to ~5GB in size depending on your model of iPhone/iPad/iPod and whether you upgrade via iTunes/macOS or over-the-air (OTA).
Q. What do I need to run/upgrade to iOS 15?
A. The following iOS devices are compatible with iOS 15 : All other iPhones and iPod touches including the iPhone 5s, 6/6+ and the iPod touch 6th generation are not supported.
The following iOS devices originally came supplied with iOS 15.x:
Q. What new features does iOS 15 have?
A. See Apple's official iOS 15 web page. MacStrategy's recommended features to note are:
  • iOS Upgrade Delay - software update now offers a choice between two software update versions in the Settings app: You can update to the latest version of iOS 15 as soon as it's released for the latest features and most complete set of security updates or continue on iOS 14 and still get important security updates until you're ready to upgrade to the next major version. This is Apple officially admitting for the first time that they will continue to support an older iOS with security updates for a while after launching a new iOS version, and you can control the update!
    - this was a complete lie and no such feature exists. If your iOS/iPadOS device can run iOS/iPadOS 15 you should upgrade to it immediately to get the latest security updates which are not available for iOS/iPadOS 14.
    - Not quite a complete lie. Apple released an iOS/iPadOS 14.8.1 security update on 25th October 2021. One of the fixes was for "IOMobileFrameBuffer" where "an application may be able to execute arbitrary code with kernel privileges" which was something, at the time, that Apple was aware that this issue may have been actively exploited. Apple released the same security update fix for iOS/iPadOS 15 (v15.0.2) on 11th October 2021 - a full two weeks earlier! This is completely unacceptable - a known security issue that was being actively exploted was left open for iOS/iPadOS 14 users for two weeks. If you are still running iOS/iPadOS 14 we strongly advise you, where you can, to upgrade to iOS/iPadOS 15 and don't let Apple leave you wide open to attack.
  • Live Text from images - automatic text recognition with images + searchable via Spotlight.
  • Wallet expanded key support (home/hotel/office) + identity cards
  • System-wide translation
  • Health - share data and notifications securely with others e.g., family members.
  • Health - Walking Steadiness: first-of-its-kind health metric that can give you insight into your risk of falling.
  • Siri - offline (without an internet connection) support for many types of requests including Timers & Alarms, Phone, Messaging, Sharing, App Launch, Control Audio Playback, and Settings.
  • Apple ID - Account Recovery Contacts: Choose one or more people you trust to become an Account Recovery Contact to help you reset your password and regain access to your account.
  • Apple ID - Digital Legacy program: The Digital Legacy program allows you to designate people as Legacy Contacts so they can access your account and personal information in the event of your death - available with iOS/iPadOS 15.2 or later
  • Find My - Live locations for family and friends: See your family and friends' locations with continuous streaming updates. This provides an immediate sense of direction, speed, and progress when viewing people's locations.
  • Find My - Locate when powered off / erased
  • Find My - Separation alerts: Enable separation alerts, and if you leave a device, AirTag, or compatible third-party item behind, your iPhone will alert you with notifications and Find My will give you directions to your item.
  • AirPods support in Find My app - coming at a later date with a free update to iOS/iPadOS 15
  • Dictation - on-device dictation for new languages including Uk English, French, German, and Italian + continuous dictation (previously limited to 60 seconds).
  • Temporary iCloud storage to transfer your data - Now when you buy a new device you can use iCloud Backup to move your data to your new device, even if you’re low on storage. iCloud will grant you as much storage as you need to complete a temporary backup, free of charge, for up to three weeks. This allows you to get all your apps, data, and settings onto your device automatically.
  • FaceTime enhancements:
    • Spatial audio
    • Voice isolation mode
    • Wide spectrum mode
    • Group FaceTime grid view
    • Portrait mode (background blur)
    • FaceTime links - invite your friends into a FaceTime call using a web link you can share anywhere including calendar integration
    • Join FaceTime on the web - invite anyone to join you in a FaceTime call, even friends who don't have an Apple device via a web browser (Chrome or Edge), including Windows and Android users
    • Mute alerts - lets you know when you're talking while muted
    • SharePlay - share Music/Apple TV/screen across Apple devices (limited to certain Apple/3rd party apps but does finally allow sharing of iOS/iPadOS screens for remote support viewing) - available with iOS/iPadOS 15.1 or later
  • Focus mode:
    • Focus for work/personal/sleep/custom setup + automatically sets across all compatible Apple devices
    • Focus setup suggestions + contextual suggestions
    • Special Home Screen pages with Focus
    • Allowed interruptions + urgent messages
    • Status messages + auto-reply
  • Messages - easily save photos via a new button right in the Messages conversation
  • iCloud+ including iCloud Private Relay, Hide My Email, HomeKit Secure Video, Custom email domain
  • Notes - new Tags and Mentions (iOS 14.5 or later | macOS 11.3 or later required to view Notes using either new feature)
  • ProRes video capture - available with iOS/iPadOS 15.1 or later + requires iPhone 13 Pro / Pro Max
  • Auto macro toggle - available with iOS/iPadOS 15.1 or later + requires iPhone 13 Pro / Pro Max
  • Vaccine cards in the Wallet/Health app - available with iOS 15.1 or later (iOS 15.4 or later supports the EU Digital COVID Certificate format)
  • Face ID With a Mask - available with iOS 15.4 or later
  • iCloud Keychain now allows you to add notes to any password entry - available with iOS 15.4 or later
  • Enhanced Accessibility - including Accessibility settings on a per app basis
  • Enhanced Maps - new City experience now available for London, United Kingdom + new Maps now available in United Kingdom, Ireland, Spain, Portugal and Italy
  • Enhanced Notes
  • Enhanced Find My
  • Enhanced Photos
  • Enhanced Safari
  • Enhanced Health
  • Enhanced Siri
  • Enhanced Privacy - App Privacy Reports available with iOS/iPadOS 15.2 or later
  • Enhanced Spotlight
  • Enhanced Weather
  • Enhanced Memoji
  • Enhanced Notifications
Q. What special new features are supported by which iPhone/iPod touch model?
A. See the table below:
Table 1: MacStrategy.com's iOS 15 new feature hardware compatibility chart
Feature iPhone SE 1st Gen iPhone 6s/6s+ iPhone 7/7+ iPhone 8/8+ iPhone X iPhone Xʀ iPhone Xs (Max) iPhone 11 iPhone 11 Pro (Max) iPhone SE 2nd Gen iPhone 12 (mini) iPhone 12 Pro (Max) iPod touch 7th Gen
FaceTime - Spatial Audio / Portrait Mode / Voice Isolation / Wide Spectrum ✖︎︎✖︎︎︎︎︎✖︎︎✖︎︎︎✖✔✔✔✔✔︎✔✔︎✖︎︎
Live Text ✖︎︎✖︎︎︎︎︎✖︎︎✖︎︎︎✖✔✔✔✔✔︎✔✔︎✖︎︎
Maps - new City experience / interactive globe / immersive walking directions ✖︎︎✖︎︎︎︎︎✖︎︎✖︎︎︎✖✔✔✔✔✔︎✔✔︎✖︎︎
Wallet - Keys ✖︎︎✖︎︎︎︎︎✖︎︎✖︎︎︎✖✖✔✔✔✔︎✔✔︎✖︎︎
Walking Steadiness ✖︎︎✖︎︎︎︎︎✖︎︎✔︎✔✔✔✔✔✔︎✔✔︎✖︎︎
Siri - offline features ✖︎︎✖︎︎︎︎︎✖︎︎✖︎︎︎✖✔✔✔✔✔︎✔✔︎✖︎︎
On-device dictation ✖︎︎✖︎︎︎︎︎✖︎︎✖︎︎︎✖✔✔✔✔✔︎✔✔︎✖︎︎
Continuous dictation ✖︎︎✖︎︎︎︎︎✖︎︎✖︎︎︎✖✔✔✔✔✔︎✔✔︎✖︎︎
AirPlay to Mac† ✖︎︎✖︎︎︎︎︎✔✔✔✔✔✔✔✔︎✔✔︎✖︎︎
† - Older iPhone models may share content at a lower resolution to supported Mac models when "Allow AirPlay for" is set to "Everyone" or "Anyone on the same network" in Sharing preferences.
Q. What do I need to run/upgrade to iPadOS 15?
A. The following iPads are compatible with iPadOS 15 but all of them may not support all special features: All other iPads including the original iPad Air and iPad minis 2 + 3 are not supported.
The following iOS devices originally came supplied with iPadOS 15.x:
Q. What new additional features does iPadOS 15 have?
A. See Apple's official iPadOS 15 web page. Here is MacStrategy's recommended iPadOS unique features to note:
  • Enhanced Notes including Quick Notes
  • Translate
  • Multitasking:
    • Multitasking menu
    • Access to all apps
    • Open a window in the center
    • Shelf
    • Improved App Switcher
  • External Keyboard:
    • Redesigned keyboard shortcuts bar
    • All-new keyboard shortcuts view
    • More keyboard shortcuts
    • Full keyboard navigation
  • Widgets:
    • Place widgets on the Home Screen
    • Rotate widgets
    • Find My widget
    • Contacts widget
    • Game Center widgets
    • App Store widget
    • Mail widget
    • Default widgets
    • Intelligent widget suggestions
    • Reorder Smart Stacks
  • App Library:
    • The App Library is now on iPad
    • Dock access
    • Reorder Home Screen pages
    • Hide Home Screen pages
  • Universal Control - (available with the iPadOS 15.4 update or later and a Mac running macOS 12.3 or later):
    • Use your keyboard, mouse, and trackpad across Mac and iPad
    • No setup required
    • Optional continuous setup
    • Support for multiple devices - Universal Control works with up to three devices
    • Drag and drop content between devices
    NOTE: Universal Control compatible devices must be signed in to iCloud with the same Apple ID using two-factor authentication. To use wirelessly, both devices must have Bluetooth, Wi-Fi, and Handoff turned on and must be within 10 meters (30 feet) of each other. iPad and Mac must not be sharing a cellular and internet connection.
  • Translate app and features now on iPad
  • Quick Notes
NOTE: iPadOS 15 does not include the following new iOS 15 features:
  • Wallet / Keys / Identity Cards (as the Wallet app is not available in iPadOS)
  • Health / Sharing Data / Walking Steadiness (as the Health app is not available in iPadOS)
Q. What special new features are supported by which iPad model?
A. See the table below:
Table 2: MacStrategy.com's iPadOS 15 new feature hardware compatibility chart
Feature iPad 5th Gen iPad 6th Gen iPad 7th Gen iPad 8th Gen iPad Air 2 iPad Air 3 iPad Air 4 iPad mini 4 iPad mini 5 iPad Pro iPad Pro 2nd Gen iPad Pro 3rd Gen iPad Pro 4th Gen iPad Pro 5th Gen
Spatial Audio / Portrait Mode ✖︎︎✖︎︎✖︎︎✔︎︎︎︎︎✖︎︎✔︎︎︎✔︎︎︎︎︎✖︎︎︎✔︎︎︎✖✔✔✔✔︎︎
Live Text†† ✖︎︎✖︎︎✖︎︎✔︎︎︎✖︎︎✔︎︎︎︎︎︎︎︎✔︎︎︎︎︎✖︎︎︎✔︎︎︎✖✔✔✔✔︎︎
Maps - new City experience ✖︎︎✖︎︎✖︎︎✔︎︎︎✖︎︎✔︎︎︎︎︎︎︎︎✔︎︎︎︎︎✖︎︎︎✔︎︎︎✖✔✔✔✔︎︎
Siri - offline features ✖︎︎✖︎︎✖︎︎✔︎︎︎✖︎︎✔︎︎︎︎︎︎︎︎✔︎︎︎︎︎✖︎︎︎✔︎︎︎✖✔✔✔✔︎︎
On-device dictation ✖︎︎✖︎︎✖︎︎✔︎︎︎✖︎︎✔︎︎︎︎︎︎︎︎✔︎︎︎︎︎✖︎︎︎✔︎︎︎✖✔✔✔✔︎︎
Continuous dictation ✖︎︎✖︎︎✖︎︎✔︎︎︎✖︎︎✔︎︎︎︎︎︎︎︎✔︎︎︎︎︎✖︎︎︎✔︎︎︎✖✔✔✔✔︎︎
Universal Control ✖︎︎✔✔︎︎︎︎︎✔︎︎︎✖︎︎✔︎︎︎︎︎︎︎︎✔︎︎︎︎︎✖︎︎︎✔︎︎︎✔︎︎︎✔✔✔✔︎︎
AirPlay to Mac† ✖︎︎✔✔︎︎︎︎︎✔︎︎︎✖︎︎✔︎︎︎︎︎︎︎︎✔︎︎︎︎︎✖︎︎︎✔︎︎︎✖︎︎︎✔✔✔✔︎︎
† - Older iPad models may share content at a lower resolution to supported Mac models when "Allow AirPlay for" is set to "Everyone" or "Anyone on the same network" in Sharing preferences. †† - this feature requires iPadOS 15.1 or later.
Q. How much does the iCloud+ features cost?
A. There is no additional charge for the iCloud+ features as long as you have a paid for iCloud account i.e., not the free 5GB service.
Q. How do I set "separation alerts" in the Find My app?
A. Go to Find My app > tap the "Devices" or "Items" button at the bottom > switch "Notify When Left Behind" to ON > set optional locations that are exempt from these notifications (tap "New Location" under NOTIFY ME, EXCEPT AT: for each location you want to exempt) > tap Done (top right). Obviously, you need to be carrying your iPhone for this to work - if you forget your iPhone you are out of luck.
Q. Can I set a "separation alert" on my Apple Watch to check whether I leave my iPhone behind?
A. No. (But hopefully Apple is working on this feature!)
Q. How do I set a "Account Recovery Contact"?
A. Go to Settings app > tap on your Apple ID at the top > tap "Password & Security" > tap "Account Recovery" > tap "Add Recovery Contact" > choose your recovery contact > tap "Next" in the top right > "Send" them a message. When they have accepted your request they will be listed as a Recovery Contact for your account.
Q. What are the standard Apple iOS/iPadOS apps?
A. Below is a list of standard Apple provided apps included with iOS/iPadOS 15 that can now be removed hidden (not all apps are installed on older devices):
  • App Store
  • Books
  • Calculator (not included with iPadOS)
  • Calendar
  • Camera
  • Clock
  • Compass (not included with iPadOS)
  • Contacts†
  • FaceTime
  • Files
  • Find My (iPhone/iPad/iPod/Mac/Friends/AirTags)
  • Health (not included with iPadOS)
  • Home
  • iTunes Store
  • Mail
  • Maps
  • Measure
  • Messages
  • Music††
  • News
  • Notes
  • Phone (not included with iPadOS)
  • Photo Booth
  • Photos
  • Podcasts
  • Reminders
  • Safari
  • Settings
  • Shortcuts
  • Siri
  • Stocks
  • Tips
  • Translate
  • TV
  • Voice Memos
  • Wallet (not included with iPadOS)
  • Watch††† (not included with iPadOS)
  • Weather (not included with iPadOS)
NOTE: Apps can only be re-downloaded unhidden or "updated" via your iOS device - you cannot use iTunes. This is because apps are not actually deleted from your device (only user data and necessary hooks are removed). The signed, secure version of the app remains on your device, just hidden. "Re-downloading" an app doesn't actually involve a download and instead simply "unhides" the app on your device.
† - You can remove hide the Contacts app from an iPhone only. If you remove hide Contacts, you won't lose your contact information. You can still find all of that information in the Phone app.
†† - If you remove hide the Music app, it won’t be available to use with CarPlay.
††† - If you try to remove hide the Watch app from an iPhone that's paired with an Apple Watch, an alert asks you to unpair your Apple Watch before you can remove the app.
Q. How do I remove hide the standard Apple iOS/iPadOS apps?
A. Locate the icon for the app you want to remove. Tap and hold until it jiggles and an x appears in the top left. Tap the x. Confirm you want to remove the app.
Q. How do I get a standard Apple iOS/iPadOS app back that I have removed hidden?
A. Go to the App Store on the device where it has been removed hidden. Search for the app you want in the App Store. Locate it and tap the cloud icon to reinstall/unhide it (it is not actually downloaded, it is simply unhidden).
Q. What features are available in my country?
A. Based on Apple's feature vs country availability list the following features are available in the United Kingdom:
  • News [iOS 9.1 or later required]
  • Apple Music [iOS 8.4 or later required]
  • Beats Radio [iOS 8.4 or later required]
  • Apple Pay [iOS 8.1 or later required]
  • Maps [iOS 6 or later required]
  • Maps > Standard
  • Maps > Satellite
  • Maps > Directions
  • Maps > Turn-by-Turn Navigation
  • Maps > Speed Limits
  • Maps > Flyover
    • Belfast
    • Birmingham
    • Blackpool
    • Edinburgh
    • Glasgow
    • Kingston upon Hull
    • Leeds
    • Liverpool
    • London
    • Manchester
    • Middlesbrough
    • Newcastle upon Tyne
    • Nottingham
    • Stoke-on-Trent
    • Stonehenge
  • Maps > Public Transport Transit Routes
    • Birmingham
    • Bristol
    • Cardiff
    • Glasgow
    • Leeds-Bradford
    • Liverpool
    • London
    • Manchester
    • Newcastle
    • Sheffield
  • Maps > 3D Buildings in Navigation
    • Birmingham
    • London
    • Manchester
  • Maps > Traffic
  • Maps > Business Reviews and Photos
  • Maps > Transit - Great Britain
  • Maps > Nearby
  • Maps > Indoor maps including airports [iOS 11 or later required]
    • London LHR
  • Siri [iOS 6 or later required]
  • Siri > Sports
  • Siri > Twitter integration
  • Siri > Facebook integration
  • Siri > Restaurant Information
  • Siri > Restaurant Reviews
  • Siri > Movie Information
  • Siri > Movie Reviews
  • Siri > Movie Showtimes
  • Siri > Dictionary
  • Siri > Calculations and Conversions
  • QuickType [iOS 8.1 or later required]
  • QuickType Keyboard > Language Support - English UK
  • QuickType Keyboard > Predictive Input - English UK
  • QuickType Keyboard > Dictation - English UK
  • QuickType Keyboard > Multilingual Typing - English UK
  • QuickType Keyboard > Contextual Predictions - English UK
  • QuickType Keyboard > Emoji Predictions - English UK
  • Spotlight Suggestions [iOS 8.1 or later required]
  • Apple CarPlay [iOS 7.1 or later required]
  • iTunes Store > music, movies and TV)
  • App Store > apps and games
Features specifically not available in the United Kingdom:
  • Maps > Lane Guidance
  • Siri > Restaurant Reservations
Q. Which countries are/are not using the Apple/Google decentralised Exposure Notification API?
A. Each country needs to create an application that uses the Exposure Notification API. Here's a confirmed list of countries (we'll update this list as and when we get more information):

Using the API: NOT using the API:
  • France
  • United Kingdom - albeit on 18th June 2020 it was now being reported that they might go with the Apple/Google API after all!
Q. I don't like iOS/iPadOS 15. Can I go back/downgrade?
A. Sorry, no you can't.

Recommended Instructions For Upgrading To iOS/iPadOS 15 Using The Finder With macOS 10.15 Or Later

NOTE: Upgrading to iOS/iPadOS 15 can take many hours (1-6 hours is common). Make sure you have a permanent connection to the internet and have the time to install the upgrade!
  1. Update your macOS to the latest version:
  2. Shutdown your computer and disconnect all external devices except your mouse, keyboard and monitor
  3. Startup your computer
  4. Shutdown your iPhone/iPad/iPod (hold the sleep/on/off button on the top until you get the "slide to power off" option and slide it to power your device off)
  5. Startup your iPhone/iPad/iPod (hold the sleep/on/off button on the top until the Apple logo appears)
  6. Attach your iPod/iPhone/iPad directly to your computer using an Apple USB cable (don't use any hubs or connect it to a monitor or keyboard)
  7. Backup your iPhone/iPad/iPod:
    • If you use iCloud for backups, on the device go to Settings > (your account) > iCloud > iCloud Backup > tap "Back Up Now"
    • If you use macOS 10.15 or later go to the Finder > select your iPod/iPhone/iPad (click on it's icon in the sidebar, under Locations, of any open Finder window) > click "Summary" at the top and then click the "Back Up Now" button
  8. Go to the Finder and open a window, then select your iPod/iPhone/iPad in the list on the left (go to View menu > Show Sidebar to see this list) and then click "Check for update" on the right
    9. NOTE: Attaching an iPod/iPhone/iPad to your computer, macOS may request that it needs to install required software (a USB driver for your device) - if it asks to do this, let it install and wait for it to install before proceeding!
  9. Follow the on screen instructions
    10. NOTE: You may need to let macOS install a small software update before you can begin the iOS/iPadOS upgrade process. Once macOS has installed the update, go back two steps to continue with the iOS/iPadOS upgrade.
  10. It is best that you do not use your computer while the upgrade is happening. Do not be tempted to browse the web, check email, play music or use your iPod/iPhone/iPad.
    11. NOTE: You need patience at this point as it can take a long time to upgrade (1-6 hours is common)!
  11. If you encounter problems check our troubleshooting list
  12. Once the upgrade has completed go through any "setup" screens by following the on screen instructions
  13. Once the upgrade has completed you will get any new "setup" screens:
    • Follow the on-screen instructions
  14. Once you have completed the upgrade "setup", check for updated apps by going to App Store app > tap your user icon in the top right > scroll down for 'AVAILABLE UPDATES" > tap "Update All"
  15. Sync your device (to create a new and latest backup and also to sync your updated/new apps)
  16. The upgrade is complete
  17. Check the following:
    • Bluetooth will be turned on again - if you want to turn it off go to Settings > Bluetooth
    • If you have an iTunes Match account it will probably be turned on by default - if you want to change that go to Settings > iTunes & App Store
    • If you used Photo Stream in iCloud you may need to resynchronise it - go to Settings > Photos & Camera and turn "My Photo Stream" OFF and then back ON again
    • Notification preferences for some apps may have changed/been updated - check apps listed under the Settings app > Notifications
    • iCloud synchronisation settings may have changed/been updated - check settings under the Settings app > scroll to the top and tap on your user ID > tap iCloud > check synchronisation settings
  18. Now, if you haven't already, why not check out our FAQ

Troubleshooting Problems When Upgrading To iOS/iPadOS 15 Using The Finder With macOS 10.15 Or Later

Most errors are due to the fact that upon the release of iOS/iPadOS 15 everyone in the world is trying to upgrade at the same time. The best thing to do in this scenario is have patience and keep trying or simply wait for a day or two to let things settle down (do you really need to have iOS/iPadOS 15 right now?).
If you are having problems before or during the upgrade has completed try our troubleshooting steps.
If you are having problems after the upgrade has completed try Restoring Your iPod/iPhone/iPad.
Troubleshooting Problems Before Or During Upgrading To iOS/iPadOS 15
  1. Shutdown your computer and disconnect all external devices except your mouse, keyboard and monitor
  2. If you have not already done so, update macOS to the latest version:
  3. Install all the latest updates for your operating system - go to the Apple menu > System Preferences > Software Updates > install all listed updates. Repeat this step until there are no more updates to install.
  4. Restart your computer
  5. Run standard maintenance routines on your computer:
  6. Restart your computer
  7. Shutdown your iPhone/iPad/iPod (hold the sleep/on/off button on the top until you get the "slide to power off" option and slide it to power your device off)
  8. Startup your iPhone/iPad/iPod (hold the sleep/on/off button on the top until the Apple logo appears)
  9. Attach your iPod/iPhone/iPad directly to your computer using an Apple USB cable (don't use any hubs or connect it to a monitor or keyboard)
  10. Make a manual backup of the old backups for your iPod/iPhone/iPad - make a copy of/backup the Macintosh HD > Users > your home directory > Library > Application Support > MobileSync > Backup folder
  11. Delete all old backups - go to the Finder > open a window > select your iPod/iPhone/iPad in the list on the left > click General tab > Manage Backups > and delete all backups for the device you are trying to upgrade
  12. Create a fresh, new backup:
    • If you use iCloud for backups, on the device go to Settings > (your account) > iCloud > iCloud Backup > tap "Back Up Now"
    • If you use macOS 10.15 or later go to the Finder > select your iPod/iPhone/iPad (click on it's icon in the sidebar, under Locations, of any open Finder window) > click "Summary" at the top and then click the "Back Up Now" button
  13. Try upgrading again - go to the Finder > open a window > select your iPod/iPhone/iPad in the list on the left > click "Check for update" on the right
  14. Follow the on screen instructions
  15. It is best that you do not use your computer while the upgrade is happening. Do not be tempted to browse the web, check email, play music or use your iPod/iPhone/iPad.
    16. NOTE: You need patience at this point as it can take a long time to upgrade (1-6 hours is common)!
  16. If you still encounter problems you will need to Restore your iPod/iPhone/iPad
  17. Once you have completed the upgrade "setup", check for updated apps by going to App Store app > tap your user icon in the top right > scroll down for 'AVAILABLE UPDATES" > tap "Update All"
  18. Backup your iPhone/iPad/iPod:
    • If you use iCloud for backups, on the device go to Settings > (your account) > iCloud > iCloud Backup > tap "Back Up Now"
    • If you use macOS 10.15 or later go to the Finder > select your iPod/iPhone/iPad (click on it's icon in the sidebar, under Locations, of any open Finder window) > click "Summary" at the top and then click the "Back Up Now" button
  19. The upgrade is complete
  20. Check the following:
    • Bluetooth will be turned on again - if you want to turn it off go to Settings > Bluetooth
    • If you have an iTunes Match account it will probably be turned on by default - if you want to change that go to Settings > iTunes & App Store
    • If you used Photo Stream in iCloud you may need to resynchronise it - go to Settings > Photos & Camera and turn "My Photo Stream" OFF and then back ON again
    • Notification preferences for some apps may have changed/been updated - check apps listed under the Settings app > Notifications
    • iCloud synchronisation settings may have changed/been updated - check settings under the Settings app > scroll to the top and tap on your user ID > tap iCloud > check synchronisation settings
  21. Now, if you haven't already, why not check out our FAQ
NOTE: Apple has some notes on resolving iOS/iPadOS update and restore errors in iTunes and information on specific iOS/iPadOS update and restore error numbers.

Recommended Instructions For Upgrading To iOS/iPadOS 15 Using iTunes With macOS 10.14 Or Earlier/Windows

NOTE: Upgrading to iOS/iPadOS 15 can take many hours (1-6 hours is common). Make sure you have a permanent connection to the internet and have the time to install the upgrade!
  1. Update your operating system to the latest version:
  2. Download the latest iTunes full installer (iTunes 12.8.2 or later required)
  3. Install iTunes manually
  4. Shutdown your computer and disconnect all external devices except your mouse, keyboard and monitor
  5. Startup your computer
  6. Shutdown your iPhone/iPad/iPod (hold the sleep/on/off button on the top until you get the "slide to power off" option and slide it to power your device off)
  7. Startup your iPhone/iPad/iPod (hold the sleep/on/off button on the top until the Apple logo appears)
  8. Attach your iPod/iPhone/iPad directly to your computer using an Apple USB cable (don't use any hubs or connect it to a monitor or keyboard)
  9. Backup your iPhone/iPad/iPod:
    • If you use iCloud for backups, on the device go to Settings > (your account) > iCloud > iCloud Backup > tap "Back Up Now"
    • If you use iTunes 12 or later open the iTunes application > select your iPod/iPhone/iPad (click on it's icon in the top left of the iTunes window) > click "Summary" at the top of the list on the left (go to View menu > Show Sidebar to see this list) > click the "Back Up Now" button on the right
    • If you use iTunes 11 open the iTunes application > select your iPod/iPhone/iPad in the list on the left (go to View menu > Show Sidebar to see this list) > click your device's button in the top right of the iTunes window, then click "Summary" along the top > click the "Back Up Now" button
    • If you use iTunes 10.7 or earlier open the iTunes application > select your iPod/iPhone/iPad in the list on the left > click the "Sync" button in the bottom right
  10. (Open iTunes and) select your iPod/iPhone/iPad in the list on the left (go to View menu > Show Sidebar to see this list or click your device's button in the top right of the iTunes window) and then click "Check for update" on the right
    11. NOTE: Attaching an iPod/iPhone/iPad to your computer, iTunes may request that it needs to install required software (a USB driver for your device) - if it asks to do this, let it install and wait for it to install before proceeding!
  11. Follow the on screen instructions
    12. NOTE: You may need to let iTunes/macOS install a small software update before you can begin the iOS/iPadOS upgrade process. Once iTunes has quit and installed the update, go back two steps to continue with the iOS/iPadOS upgrade.
  12. It is best that you do not use your computer while the upgrade is happening. Do not be tempted to browse the web, check email, play music or use your iPod/iPhone/iPad.
    13. NOTE: You need patience at this point as it can take a long time to upgrade (1-6 hours is common)!
  13. If you encounter problems check our troubleshooting list
  14. Once the upgrade has completed go through any "setup" screens by following the on screen instructions
  15. Once the upgrade has completed you will get any new "setup" screens:
    • Follow the on-screen instructions
  16. Once you have completed the upgrade "setup", check for updated apps by going to App Store app > tap your user icon in the top right > scroll down for 'AVAILABLE UPDATES" > tap "Update All"
  17. Sync your device (to create a new and latest backup and also to sync your updated/new apps)
  18. The upgrade is complete
  19. Check the following:
    • Bluetooth will be turned on again - if you want to turn it off go to Settings > Bluetooth
    • If you have an iTunes Match account it will probably be turned on by default - if you want to change that go to Settings > iTunes & App Store
    • If you used Photo Stream in iCloud you may need to resynchronise it - go to Settings > Photos & Camera and turn "My Photo Stream" OFF and then back ON again
    • Notification preferences for some apps may have changed/been updated - check apps listed under the Settings app > Notifications
    • iCloud synchronisation settings may have changed/been updated - check settings under the Settings app > scroll to the top and tap on your user ID > tap iCloud > check synchronisation settings
  20. Now, if you haven't already, why not check out our FAQ

Troubleshooting Problems When Upgrading To iOS/iPadOS 15 Using iTunes With macOS 10.14 Or Earlier/Windows

Most errors are due to the fact that upon the release of iOS/iPadOS 15 everyone in the world is trying to upgrade at the same time. The best thing to do in this scenario is have patience and keep trying or simply wait for a day or two to let things settle down (do you really need to have iOS/iPadOS 15 right now?).
If you are having problems before or during the upgrade has completed try our troubleshooting steps.
If you are having problems after the upgrade has completed try Restoring Your iPod/iPhone/iPad.
Troubleshooting Problems Before Or During Upgrading To iOS/iPadOS 15
  1. Shutdown your computer and disconnect all external devices except your mouse, keyboard and monitor
  2. If you have not already done so, update your operating system to the latest version:
  3. Install all the latest updates for your operating system:
    • Macintosh (macOS 10.14 or later) > go to the Apple menu > System Preferences > Software Updates > install all listed updates. Repeat this step until there are no more updates to install.
    • Macintosh (up to macOS 10.13) > go to the Apple menu > App Store… > Updates > install all listed updates. Repeat this step until there are no more updates to install.
    • Windows > install all high priority updates. Repeat until there are no more updates to install.
  4. Remove iTunes from your computer:
  5. Restart your computer
  6. Run standard maintenance routines on your computer:
  7. Download the latest iTunes full installer (iTunes 12.8.2 or later required)
  8. Install iTunes manually
  9. Restart your computer
  10. Shutdown your iPhone/iPad/iPod (hold the sleep/on/off button on the top until you get the "slide to power off" option and slide it to power your device off)
  11. Startup your iPhone/iPad/iPod (hold the sleep/on/off button on the top until the Apple logo appears)
  12. Attach your iPod/iPhone/iPad directly to your computer using an Apple USB cable (don't use any hubs or connect it to a monitor or keyboard)
  13. Make a manual backup of the old backups for your iPod/iPhone/iPad:
    • Macintosh > make a copy of/backup the Macintosh HD > Users > your home directory > Library > Application Support > MobileSync > Backup folder
    • Windows > make a copy of/backup the C:\Documents and Settings\Users\YOUR_USER_NAME\AppData\Raoming\Apple Computer\MobileSync\Backup
  14. Delete all old backups - Open iTunes and go to iTunes Preferences > Devices tab and delete all backups for the device you are trying to upgrade
  15. Create a fresh, new backup:
    • If you use iCloud for backups, on the device go to Settings > (your account) > iCloud > iCloud Backup > tap "Back Up Now"
    • If you use iTunes 12 or later open the iTunes application > select your iPod/iPhone/iPad (click on it's icon in the top left of the iTunes window) > click "Summary" at the top of the list on the left (go to View menu > Show Sidebar to see this list) > click the "Back Up Now" button on the right
    • If you use iTunes 11 open the iTunes application > select your iPod/iPhone/iPad in the list on the left (go to View menu > Show Sidebar to see this list) > click your device's button in the top right of the iTunes window, then click "Summary" along the top > click the "Back Up Now" button
    • If you use iTunes 10.7 or earlier open the iTunes application > select your iPod/iPhone/iPad in the list on the left > click the "Sync" button in the bottom right
  16. Try upgrading again - (open iTunes and) select your iPod/iPhone/iPad in the list on the left (or click your device's button in the top right of the iTunes window) and then click "Check for update" on the right
  17. Follow the on screen instructions
  18. It is best that you do not use your computer while the upgrade is happening. Do not be tempted to browse the web, check email, play music or use your iPod/iPhone/iPad.
    19. NOTE: You need patience at this point as it can take a long time to upgrade (1-6 hours is common)!
  19. If you still encounter problems you will need to Restore your iPod/iPhone/iPad
  20. Once you have completed the upgrade "setup", check for updated apps by going to App Store app > tap your user icon in the top right > scroll down for 'AVAILABLE UPDATES" > tap "Update All"
  21. Backup your iPhone/iPad/iPod:
    • If you use iCloud for backups, on the device go to Settings > (your account) > iCloud > iCloud Backup > tap "Back Up Now"
    • If you use iTunes 12 or later open the iTunes application > select your iPod/iPhone/iPad (click on it's icon in the top left of the iTunes window) > click "Summary" at the top of the list on the left (go to View menu > Show Sidebar to see this list) > click the "Back Up Now" button on the right
    • If you use iTunes 11 open the iTunes application > select your iPod/iPhone/iPad in the list on the left (go to View menu > Show Sidebar to see this list) > click your device's button in the top right of the iTunes window, then click "Summary" along the top > click the "Back Up Now" button
    • If you use iTunes 10.7 or earlier open the iTunes application > select your iPod/iPhone/iPad in the list on the left > click the "Sync" button in the bottom right
  22. The upgrade is complete
  23. Check the following:
    • Bluetooth will be turned on again - if you want to turn it off go to Settings > Bluetooth
    • If you have an iTunes Match account it will probably be turned on by default - if you want to change that go to Settings > iTunes & App Store
    • If you used Photo Stream in iCloud you may need to resynchronise it - go to Settings > Photos & Camera and turn "My Photo Stream" OFF and then back ON again
    • Notification preferences for some apps may have changed/been updated - check apps listed under the Settings app > Notifications
    • iCloud synchronisation settings may have changed/been updated - check settings under the Settings app > scroll to the top and tap on your user ID > tap iCloud > check synchronisation settings
  24. Now, if you haven't already, why not check out our FAQ
NOTE: Apple has some notes on resolving iOS/iPadOS update and restore errors in iTunes and information on specific iOS/iPadOS update and restore error numbers.

Recommended Instructions For Upgrading To iOS/iPadOS 15 Over-The-Air

NOTE: Upgrading to iOS/iPadOS 15 can take many hours (1-6 hours is common). Make sure you have a permanent connection to the internet and have the time to install the upgrade!
  1. Shutdown your iPhone/iPad/iPod (hold the sleep/on/off button on the top until you get the "slide to power off" option and slide it to power your device off)
  2. Startup your iPhone/iPad/iPod (hold the sleep/on/off button on the top until the Apple logo appears)
  3. Make sure you are connected to the internet using a wi-fi connection
  4. Backup your iPhone/iPad/iPod:
    • If you use iCloud for backups, on the device go to Settings > (your account) > iCloud > iCloud Backup > tap "Back Up Now"
    • If you use macOS 10.15 or later go to the Finder > select your iPod/iPhone/iPad (click on it's icon in the sidebar, under Locations, of any open Finder window) > click "Summary" at the top and then click the "Back Up Now" button
    • If you use iTunes 12 or later open the iTunes application > select your iPod/iPhone/iPad (click on it's icon in the top left of the iTunes window) > click "Summary" at the top of the list on the left (go to View menu > Show Sidebar to see this list) > click the "Back Up Now" button on the right
    • If you use iTunes 11 open the iTunes application > select your iPod/iPhone/iPad in the list on the left (go to View menu > Show Sidebar to see this list) > click your device's button in the top right of the iTunes window, then click "Summary" along the top > click the "Back Up Now" button
    • If you use iTunes 10.7 or earlier open the iTunes application > select your iPod/iPhone/iPad in the list on the left > click the "Sync" button in the bottom right
  5. Disconnect all external devices that may be connected to your iPhone/iPad/iPod
  6. Connect your iPhone/iPad/iPod to a power supply
  7. Go to Settings > General > Software Update
  8. Tap "Download and Install"
  9. Follow the on screen instructions
  10. It is best that you do not use your iPhone/iPad/iPod while the upgrade is happening.
    11. NOTE: You need patience at this point as it can take a long time to upgrade (1-6 hours is common)!
  11. If you encounter problems check our troubleshooting list
  12. Once the upgrade has completed go through any "setup" screens by following the on screen instructions
  13. Once the upgrade has completed you will get any new "setup" screens:
    • Follow the on-screen instructions
  14. Once you have completed the upgrade "setup", check for updated apps by going to App Store app > tap your user icon in the top right > scroll down for 'AVAILABLE UPDATES" > tap "Update All"
  15. Backup your iPhone/iPad/iPod:
    • If you use iCloud for backups, on the device go to Settings > (your account) > iCloud > iCloud Backup > tap "Back Up Now"
    • If you use macOS 10.15 or later go to the Finder > select your iPod/iPhone/iPad (click on it's icon in the sidebar, under Locations, of any open Finder window) > click "Summary" at the top and then click the "Back Up Now" button
    • If you use iTunes 12 or later open the iTunes application > select your iPod/iPhone/iPad (click on it's icon in the top left of the iTunes window) > click "Summary" at the top of the list on the left (go to View menu > Show Sidebar to see this list) > click the "Back Up Now" button on the right
    • If you use iTunes 11 open the iTunes application > select your iPod/iPhone/iPad in the list on the left (go to View menu > Show Sidebar to see this list) > click your device's button in the top right of the iTunes window, then click "Summary" along the top > click the "Back Up Now" button
    • If you use iTunes 10.7 or earlier open the iTunes application > select your iPod/iPhone/iPad in the list on the left > click the "Sync" button in the bottom right
  16. The upgrade is complete
  17. Check the following:
    • Bluetooth will be turned on again - if you want to turn it off go to Settings > Bluetooth
    • If you have an iTunes Match account it will probably be turned on by default - if you want to change that go to Settings > iTunes & App Store
    • If you used Photo Stream in iCloud you may need to resynchronise it - go to Settings > Photos & Camera and turn "My Photo Stream" OFF and then back ON again
    • Notification preferences for some apps may have changed/been updated - check apps listed under the Settings app > Notifications
    • iCloud synchronisation settings may have changed/been updated - check settings under the Settings app > scroll to the top and tap on your user ID > tap iCloud > check synchronisation settings
  18. Now, if you haven't already, why not check out our FAQ

Troubleshooting Problems When Upgrading To iOS/iPadOS 15 Over-The-Air

Most errors are due to the fact that upon the release of iOS/iPadOS 15 everyone in the world is trying to upgrade at the same time. The best thing to do in this scenario is have patience and keep trying or simply wait for a day or two to let things settle down (do you really need to have iOS/iPadOS 15 right now?). If you are having problems before or during the upgrade has completed try:
  • Try again - it may just be that Apple's servers are overloaded
  • Shutdown your iPhone/iPad/iPod (hold the sleep/on/off button on the top until you get the "slide to power off" option and slide it to power your device off)
  • Startup your iPhone/iPad/iPod (hold the sleep/on/off button on the top until the Apple logo appears)
  • Use a different internet connection (the wi-fi connection you are on could be flakey)
  • Try resetting the resetting and restoring Your iPod/iPhone/iPad:
Resetting and restoring Your iPod/iPhone/iPad e.g. if you are having problems after the upgrade has completed:
  • If you use iTunes for syncing your iPod/iPhone/iPad try restoring Your iPod/iPhone/iPad
  • If you use iCloud for syncing your iPod/iPhone/iPad:
    • WARNING: This process will wipe your iPod/iPhone/iPad completely clean, install a fresh copy of iOS/iPadOS 15 via the internet and then restore your data from your iCloud backup. Make sure you have a backup. It can also take a long time so be prepared and patient!
    1. Go to Settings > General > Reset > Erase All Content And Settings
    2. Once your iPod/iPhone/iPad has reinstalled iOS/iPadOS 15 via the internet you will get the setup new device options
    3. Select/tap "Restore from iCloud Backup"
    4. Select your most recent backup and restore
    5. If you still get problems try this process again but use an older backup from the list (if available)
    6. Once your upgrade has completed successfully check the following:
      • Bluetooth will be turned on again - if you want to turn it off go to Settings > Bluetooth
      • If you have an iTunes Match account it will probably be turned on by default - if you want to change that go to Settings > iTunes & App Store
      • If you used Photo Stream in iCloud you may need to resynchronise it - go to Settings > Photos & Camera and turn "My Photo Stream" OFF and then back ON again
      • Notification preferences for some apps may have changed/been updated - check apps listed under the Settings app > Notifications
      • iCloud synchronisation settings may have changed/been updated - check settings under the Settings app > scroll to the top and tap on your user ID > tap iCloud > check synchronisation settings
    7. Now, if you haven't already, why not check out our FAQ
NOTE: Apple has some notes on resolving issues with an over-the-air iOS/iPadOS update

Article Keywords: iPod iPad iPadair Air iPadmini mini iPadPro Pro iPhone Max iTunes v15iOS iOS15 iOS 15 v15iPadOS iPadOS15 iPadOS 15

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