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The confusing world of Adobe Acrobat

by Graham Needham (BH) on 21st June 2016

Adobe has always had a professional (Pro) and basic (Reader) version of their Acrobat software. In fact, on Windows, there are three versions with a Standard and a Pro version. Mac users used to have a standard version back in the day too, but that option is no more. Then there's the naming scheme for the basic (Reader) which has changed over time including "Acrobat Reader", "Adobe Acrobat Reader", "Adobe Reader" and now "Adobe Acrobat Reader DC" or "Adobe Acrobat Reader 2015".

With the launch of Adobe Document Cloud in 2015, comes more versions of Acrobat, even more confusing than before. There's a "classic track" and a "continuous track" - it would appear that the classic track is the non-Cloud/subscription (2015) version and DC is the cloud/subscription (DC - Document Connect) version but this is not clear at all. On the Mac each of these track versions are available in a Reader and a Pro version. At least the Pro version is available to buy separately outside of the extortion racket of their subscription Cloud service. Adobe outlines the differences between the subscription and non-subscription versions here with the DC version's features highlighted as "Subscription only".

Okay, so basically if you don't want to sign up forever to Creative/Document Cloud (and hope Adobe don't ever change/cancel your subscription) you can buy Acrobat Pro "classic track" version as a standalone product. But when you get this product, it confusingly comes in an Adobe Acrobat Pro "DC" box. When you install it, you must sign in using your Adobe ID - that's fair enough as this started back with Creative Suite CS6 and it registers your software with Adobe but now, you have to stay signed in even if you wanted and bought the "classic track" non-Document Cloud/subscription version. If you sign out it deactivates your software. You didn't buy the Document Cloud version, yet you get a DC box and software that requires you to be signed in and has options all over the place for the "Document Cloud" e.g. Storage area, Mobile Link and Preferences synchronisation!

If you want to download the basic Reader version at https://get.adobe.com/reader it only offers you the DC version! If you want the classic track version you must download it manually from their FTP site.

Adobe dropped support i.e. no more security updates for Acrobat X on 15th November 2015. They gave users a subtle reminder for this in an obscure blog post on 14th September 2015. If you are still using Acrobat Pro X I recommend you take action to stay secure. This is especially important for the many people who are holding out on Adobe Creative Suite CS6 as that came with Acrobat X. Unfortunately the only option is to upgrade Acrobat Pro and Adobe offers no upgrade path for Creative Suite users so you're looking at an out-an-out purchase at full price and then dealing with what updating it as outlined in this blog post!

After you've dealt with all the above versions and naming conventions you now need to keep your Acrobat software up-to-date and you definitely want to do that as it's Adobe software (full of security holes) and naughty PDF files are a primary attack vector. Adobe has information on updating Acrobat along with various technical details here but by god, it's very poorly written and quite difficult to follow.

In older versions of Acrobat Pro/Reader in the preferences you had several options for installing updates:

  1. Automatically download updates, but let me choose when to install them
  2. Notify me, but let me choose when to download and install updates
  3. Do not download or install updates automatically
NOTE: If you're running Adobe Reader XI (v11) on Mac OS X 10.6.x the auto-updater doesn't work. You must install updates manually.
NOTE: Adobe have screwed up updates in the past, rendering the software unusable in some cases, so ideally don't just download and install updates without checking first, especially if you are in a production environment.

However, in the new 2015/DC version of Acrobat updating is considerably different. You have no control over updates with the Reader version at all which will update automatically (you hope). Then there's the Pro version which now only has one option in the Preferences:

  • Automatically install updates (which can be ticked on or off)
But, there's several wrinkles in all of this. First, automatic updates offer no warnings, no dialogue boxes, no progress bars - they just happen in the background with no user interaction/intervention. Second, if you install Acrobat Pro and then immediately, manually install the latest security yourself you bork the installation/software application because the minute you launch the software (which it does automatically when you install it) it starts (without warning) updating itself and when you install the update manually over the top the whole thing goes belly-up. But you can't stop this, it's already automatically updating in the background before you can get to the preferences. You can see this happening, once you install Acrobat Pro, go to Help menu > Check for Updates… and it reports that the updater is already running with just the option to click "OK". Then, thirdly if you actually switch off automatic updates in the Preferences but then decided to check for and install an update via Help menu > Check for Updates… the preferences are reset back to "Automatically install updates" (ticked) with no warning!!!

The aforementioned help URL/link tries to explain the update scenarios/options but basically Mac users get shafted with little, or no choice/control and the way it currently works appears to be par for the course with Adobe - i.e. bloody awful. It does strike me, once again, how bad Adobe is at designing and writing software for end users and also for treating Mac users like second class citizens.

Links

Purchase Acrobat Pro


Acrobat Pro DC 2015 for Mac (download or boxed retail edition) Buy it now at Amazon UK Buy it now at Amazon USA
Acrobat Pro DC 2015 for Mac upgrade from standalone Acrobat Pro X or XI (download or boxed retail edition)
Buy it now at Amazon UK Buy it now at Amazon USA
Acrobat Pro DC 2015 for Mac Student and Teacher edition (download or boxed retail edition)
Buy it now at Amazon UK Buy it now at Amazon USA

Third party alternatives to Acrobat Pro are available in our Alternative Products To Adobe Creative Suite/Creative Cloud article.

Staying Secure With Adobe Acrobat

If you are going to upgrade Acrobat Pro (OS X 10.9 or later)

  1. Deactivate/Sign Out (Help menu) and remove/delete older versions of Acrobat Pro if no longer needed
  2. NOTE: There is an Acrobat Uninstaller application in the Acrobat Pro folder but if you have Adobe Creative Suite do not use the uninstaller in the Acrobat Pro folder as this will render you unable to reinstall Acrobat Pro - always use the relevant Creative Suite uninstaller in Macintosh HD > Applications > Utilities > Adobe Installers, instead.
  3. Check for older versions of Reader in your Applications folder and delete
  4. NOTE: Reader comes with many different names so check for "Acrobat Reader", "Adobe Acrobat Reader", "Adobe Reader", "Adobe Acrobat Reader DC" and "Adobe Acrobat Reader 2015."
  5. Purchase and install the latest Acrobat Pro as required:

  6. Acrobat Pro DC 2015 for Mac (download or boxed retail edition) Buy it now at Amazon UK Buy it now at Amazon USA
    Acrobat Pro DC 2015 for Mac upgrade from standalone Acrobat Pro X or XI (download or boxed retail edition)
    Buy it now at Amazon UK Buy it now at Amazon USA
    Acrobat Pro DC 2015 for Mac Student and Teacher edition (download or boxed retail edition)
    Buy it now at Amazon UK Buy it now at Amazon USA

  7. Locate a PDF file and click on it once to highlight it, then go to File menu > Get Info, under the "Open with:" heading click on the pop-up menu and choose your upgraded version of "Acrobat Pro", click on the "Change All…" button

If you are going to upgrade to a third party alternative to Acrobat Pro

  1. Deactivate/Sign Out (Help menu) and remove/delete older versions of Acrobat Pro if no longer needed
  2. NOTE: There is an Acrobat Uninstaller application in the Acrobat Pro folder but if you have Adobe Creative Suite do not use the uninstaller in the Acrobat Pro folder as this will render you unable to reinstall Acrobat Pro - always use the relevant Creative Suite uninstaller in Macintosh HD > Applications > Utilities > Adobe Installers, instead.
  3. Check for older versions of Reader in your Applications folder and delete
  4. NOTE: Reader comes with many different names so check for "Acrobat Reader", "Adobe Acrobat Reader", "Adobe Reader", "Adobe Acrobat Reader DC" and "Adobe Acrobat Reader 2015."
  5. Remove the Adobe PDF internet plug-in if it is installed - check Macintosh HD > Library > Internet Plug-Ins > and delete "AdobePDFViewer.plugin" and/or "AdobePDFViewerNPAPI.plugin" if they are present.
  6. Purchase and install your preferred third party alternative to Acrobat Pro
  7. Locate a PDF file and click on it once to highlight it, then go to File menu > Get Info, under the "Open with:" heading click on the pop-up menu and choose your third party alternative to Acrobat Pro's application name, click on the "Change All…" button

If you don't need Acrobat Pro but want a proper Acrobat Reader application (Mac OS X 10.6 or later)

  1. Deactivate/Sign Out (Help menu) and remove/delete older versions of Acrobat Pro if no longer needed
  2. NOTE: There is an Acrobat Uninstaller application in the Acrobat Pro folder but if you have Adobe Creative Suite do not use the uninstaller in the Acrobat Pro folder as this will render you unable to reinstall Acrobat Pro - always use the relevant Creative Suite uninstaller in Macintosh HD > Applications > Utilities > Adobe Installers, instead.
  3. Check for older versions of Reader in your Applications folder and delete
  4. NOTE: Reader comes with many different names so check for "Acrobat Reader", "Adobe Acrobat Reader", "Adobe Reader", "Adobe Acrobat Reader DC" and "Adobe Acrobat Reader 2015."
  5. Download and install the latest Acrobat Reader as required:
  6. Locate a PDF file and click on it once to highlight it, then go to File menu > Get Info, under the "Open with:" heading click on the pop-up menu and choose either "Adobe Acrobat Reader DC" or "Adobe Acrobat Reader 2015" depending on which one you installed, click on the "Change All…" button

If you don't need Acrobat Pro and are happy with Apple's Preview application (supported version of OS X only)

Q. What are the current, supported versions of macOS / OS X?
A. macOS 10.13 (High Sierra), macOS 10.12 (Sierra) and OS X 10.11 (El Capitan) are supported by Apple.
  1. Deactivate/Sign Out (Help menu) and remove/delete older versions of Acrobat Pro if no longer needed
  2. NOTE: There is an Acrobat Uninstaller application in the Acrobat Pro folder but if you have Adobe Creative Suite do not use the uninstaller in the Acrobat Pro folder as this will render you unable to reinstall Acrobat Pro - always use the relevant Creative Suite uninstaller in Macintosh HD > Applications > Utilities > Adobe Installers, instead.
  3. Check for older versions of Reader in your Applications folder and delete
  4. NOTE: Reader comes with many different names so check for "Acrobat Reader", "Adobe Acrobat Reader", "Adobe Reader", "Adobe Acrobat Reader DC" and "Adobe Acrobat Reader 2015."
  5. Remove the Adobe PDF internet plug-in if it is installed - check Macintosh HD > Library > Internet Plug-Ins > and delete "AdobePDFViewer.plugin" and/or "AdobePDFViewerNPAPI.plugin" if they are present.
  6. Locate a PDF file and click on it once to highlight it, then go to File menu > Get Info, under the "Open with:" heading click on the pop-up menu and choose "Preview", click on the "Change All…" button

If you need to keep an old version of Acrobat Pro, won't upgrade to a secure, newer version of Acrobat Pro but are willing to install Acrobat Reader

  1. Check for older versions of Reader in your Applications folder and delete
  2. NOTE: Reader comes with many different names so check for "Acrobat Reader", "Adobe Acrobat Reader", "Adobe Reader", "Adobe Acrobat Reader DC" and "Adobe Acrobat Reader 2015."
  3. Download and install the latest Acrobat Reader as required:
  4. Locate a PDF file and click on it once to highlight it, then go to File menu > Get Info, under the "Open with:" heading click on the pop-up menu and choose either "Adobe Acrobat Reader DC" or "Adobe Acrobat Reader 2015" depending on which one you installed, click on the "Change All…" button

If you need to keep an old version of Acrobat Pro, won't upgrade to a secure, newer version of Acrobat Pro but are not willing to install Acrobat Reader (supported version of OS X only)

Q. What are the current, supported versions of macOS / OS X?
A. macOS 10.13 (High Sierra), macOS 10.12 (Sierra) and OS X 10.11 (El Capitan) are supported by Apple.
  1. Check for older versions of Reader in your Applications folder and delete
  2. NOTE: Reader comes with many different names so check for "Acrobat Reader", "Adobe Acrobat Reader", "Adobe Reader", "Adobe Acrobat Reader DC" and "Adobe Acrobat Reader 2015."
  3. Remove the Adobe PDF internet plug-in if it is installed - check Macintosh HD > Library > Internet Plug-Ins > and delete "AdobePDFViewer.plugin" and/or "AdobePDFViewerNPAPI.plugin" if they are present.
  4. Locate a PDF file and click on it once to highlight it, then go to File menu > Get Info, under the "Open with:" heading click on the pop-up menu and choose "Preview", click on the "Change All…" button


Blog Post Author = Graham Needham (BH)
Blog Post Created On = 21st June 2016
Blog Post Last Revised = 31st August 2017 17:32
Blog Post URL = http://www.macstrategy.com/blog_post.php?31

This blog post is representative of the blog author's individual opinions and as such any opinions that may be expressed here may not necessarily reflect the views of everyone at MacStrategy or the holding company Burning Helix Limited.


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